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Retail co-ordinator

Employer
St Cuthbert's Hospice
Location
Durham
Salary
Competitive salary
Closing date
18 Oct 2021
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Job Details

As Retail Coordinator, you will play a key role in assisting our retail outlets to achieve their sales targets and delivering excellent customer service. You will be people orientated and have excellent written and verbal communication skills as well as outstanding organisational skills. We are looking for someone with experience in a retail environment with supervisory experience having coordinated a team of people to achieve a collective goal.

About us: St Cuthbert's Hospice provides holistic care for patients with life limiting illnesses. We are highly regarded for our quality of service and the first Adult Hospice in the country to be graded "outstanding" by the Care Quality Commission. Our 11 bedded palliative care In Patient Unit provides individualised care planned to support the total wellbeing of each person, taking into account their physical, psychological, social and spiritual needs. Our Living Well Centre delivers a 12 week programme offering advice and strategies to enable people with life limiting illnesses cope better with their health and wellbeing and support them to regain control of their life. We value the contribution of all our workforce comprising of over 90 staff and 395 volunteers. We are an equal opportunities employer and believe in treating everyone with dignity and respect, encouraging applications from all sectors of the community.

Our Values: Compassionate, Respect, Integrity, Professionalism, Choice, Reputation. These define who we are and guide what we do to ensure the highest quality care for those accessing our services and the highest quality experience for staff working here. We are committed to safeguarding and promoting the welfare of adults at risk and children.

Why work for us: We are committed to making St Cuthbert's Hospice a great place to work supporting the provision of excellent services for the people of Durham. This has been demonstrated through winning a National HR Management Award (Charity Times), the 2016 Improving Impact Category for Governance, a local Employer of the Year award and Better Health at Work Gold standard in 2018.

100% of our volunteers who participated in our 2017 survey would recommend the Hospice as a care provider and 99% feel appreciated and valued. In our staff survey of 2018, 100% of respondents would recommend us as a care provider and more staff than ever feel their role makes a difference and are able to deliver the patient care/customer service they aspire to.

We want you to love coming to work, 92% of respondents told us they do and 98% told us the training, learning and development has helped them deliver a better patient/customer service. If you are ready for an exciting opportunity that will not only impact on patient care but will be motivating and rewarding on a personal level this could be the post for you.

For an informal discussion about this post please contact:
Angela Lord, Sales Manager 0191 374 6188

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