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Business Support Officer

NHS England and NHS Im
Skipton House, London
Competitive salary
Closing date
18 Oct 2021
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Job Details

Our Organisation

NHS England and NHS Improvement came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have an 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage.

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

Are you passionate about improving the lives of cancer patients? Do you want to help the national delivery of high quality personalised cancer care and support? Working in the NHS Cancer Programme, that's exactly what you'll do.

The NHS Cancer Programme sets the agenda for cancer services in England. Working with patients, clinicians, charities and across the public sector, our aim is to reduce preventable cancers, diagnose cancer earlier, increase survival and improve the quality of life and experience for cancer patients. We develop national policy and strategy, and work with our Cancer Alliances across the country to transform services for patients.

This is an exciting time for the NHS Cancer Programme. We face three main challenges in the coming year: completing the job of recovery following the coronavirus pandemic; using this as a platform to drive improvements in performance against the cancer waiting times standards; and, accelerating our work to implement our Long Term Plan commitments for cancer. You will be instrumental in delivering on our ambition to diagnose three in four cancers at an early stage so that even more people survive cancer in the future.

The Programme Management Office (PMO) is responsible for supporting projects across the NHS Cancer Programme. This is an exciting, cross-cutting team that is central to ensuring that all our projects are initiated and monitored according to the organisational standards. We offer a business management service to the programme, providing secretariat and admin support to teams as necessary.

The Cancer Programme Team takes its responsibility to promote equality and diversity seriously. We respect colleagues from different backgrounds and embrace different cultural preferences in everything we do.

This position is fixed-term for one year until September 2022 in the first instance.

Are you the right person for the job?

We're looking for a Business Manager to join our PMO team. The successful candidate will have excellent diary and business management skills, and preferably a knowledge of project/programme management, an ability to engage with and build strong relationships with diverse stakeholders and experience of working in a fast-paced and complex environment.

Primary responsibilities

Responsibilities will include:
  • Provide diary management and other support to the Cancer Covid Recovery Director.
  • Provide high level project support to workstreams on various projects.
  • Provide secretariat to meetings and Boards, prepare reports, agendas, minutes, statistics and other similar documents using a variety of software packages.
  • Support teams in the organisation and delivery of events with internal and external stakeholders.
  • Arrange meetings, including room bookings, the preparation and circulation of agendas, ensuring attendees receive accurate and timely information about arrangements and taking minutes.
  • Management of the relationships between the Project Management Office and other programme teams as necessary.
  • Other activities commensurate with the banding.

We are looking for candidates who can evidence:
  • Experience of providing senior administrative and project support, including diary management.
  • An ability to work autonomously in a dynamic environment is essential, as you will be working in a rapidly changing context with multiple priorities.
  • Experience in communications and stakeholder management, including drafting and preparation of correspondence, reports and briefing papers.
  • Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
  • Excellent administrative skills, including ability to construct clear, grammatically correct letters and reports, at high standard of presentation.
  • Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation.

The reason for the fixed term contract is to cover business need.

For further details / informal visits contact:

NameRichard BrownJob titlePMO ManagerEmail

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Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

Please note that we currently do not accept applications via CV or recruitment agencies.

The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on or 0300 330 1369.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website .

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas .

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Working for us We are 1.3 million strong We are from all walks of life We Are the NHS

And you could be too.

The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations.

This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

Get Involved

We have our own recruitment website that advertises job vacancies via NHS Jobs, online recruitment sites as well as social media. You can search for jobs, find jobs that match your skills, and apply for NHS England and NHS Improvement vacancies online.

See below for NHS England and NHS Improvement’s current vacancies.

If you’re not sure what you’re looking for, you can explore over 350 careers, compare specific opportunities and take the find a career quiz on the Health Careers website.

Anyone working in any part of the NHS should feel part of a team where we bring out the very best in one another – inspiring each and every person and unleashing potential.

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