Reservations Apprentice

Employer
Lifetime Training
Location
Birmingham
Salary
£326.04 - 355.29 per week
Closing date
10 Nov 2021

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Specialism
Catering
Sector
Hospitality & Travel
Role Type
Apprenticeship, Intermediate

Job Details

As a Reservation Apprentice, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Apprentice is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Apprentice will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business

- Respond, positively, to sales inquiries to develop future sales leads

- Identify sales leads, as appropriate

- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation

- Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Apprentice serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Excellent command of English (both verbal and written)

- Highly professional telephone manner, excellent communication skills

- Very good administration and organizational skills

- Good analytical skills

- Commitment to delivering high level of customer service

- Intermediate computer proficiency

- Ability to prioritize and work well under time pressure

At Hilton Reading you will be working towards the Hospitality Team Member Apprenticeship - Reservations L2 over the course of 15 months.

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website:
Telephone
0333 014 3669
Location
United Kingdom

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