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Apprentice - Customer Service

Employer
British Airways
Location
London Heathrow Airport, Hounslow
Salary
£13,500
Closing date
12 Nov 2021

View more

Specialism
Operations
Sector
Hospitality & Travel
Role Type
Apprenticeship
Start Date
September
Duration
12-18 months
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Job Details

Duration:  18 Months

 Salary: £13,500

Location: London Heathrow

Application Closing Date:  25th November 2021

Start Date: September 2022

The Programme

Working on varied shifts in Customer Service at Heathrow, you’ll take on duties across the team – from Check in and Connections to Arrivals and Premium areas. Your helpful, welcoming personality will equip you to meet, greet, deal with queries and be a true ambassador for our brand. The work will give you a great insight into the whole customer journey. We can promise that most days will be anything but ‘every day’, especially with so many different customers to meet and colleagues to support in our every-changing industry.

Throughout the programme, you’ll study towards a Level 2 Aviation Customer Service Operative.

About You

We are looking for a strong communicator with a customer focus, a self-starter and the ability to prioritise, organise and take action ‘in the moment’. English and Maths GCSE at grade 9 -4 (A*- C) is desirable but not essential.

Because this role is customer-facing, you’ll wear the British Airways uniform. Our uniform guidelines must be adhered to which includes no visible tattoos or body piercings.

What's in it for you?

Looking to join our apprenticeship scheme? You won't be disappointed. Recently being ranked #18 in the Rate My Apprenticeship Top 100 Apprentice Employers, we can't wait to welcome you into the British Airways family. 

We have many benefits for apprentices at British Airways, here are a handful to showcase the diversity of our apprentice community:

  • Increase in salary after you have completed the first year of your apprenticeship, if completed in line with your development objectives
  • Part of the British Airways apprentice network and community, with the opportunity to engage with apprentices from all schemes in the business and learn from former apprentices
  • Involvement in our ambitious sustainability vision, volunteering an active role to champion specific community groups including LGBTQ+ 'Flying Proud' and black excellence 'BeMe'
  • Involvement in Community Investment programmes, taking part in fundraising challenges for partnership charities, supporting causes close to your heart
  • Volunteering in schools and colleges sharing personal experiences to inspire, motivate and coach students and support their potential to gain employment in the industry we love
  • Access to heavily discounted flights to globe trot, and a generous annual leave entitlement to turn your bucket list into reality 

Company

At British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain. Our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. Now, we’re looking to build on this spirit and passion to make tomorrow even better. If you’re made the same way as us, discover how great it feels to connect Britain with the world, and the world with Britain like no one else. 

We have a number of opportunities available for students, including apprenticeships, work experience and careers events. Visit our website for more details.

Find Us
Website:
Telephone
07789614162
Location
Waterside
Speedbird Way
Harmondsworth
Middlesex
UB7 0GA
United Kingdom
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