1st Line Support Apprentice

Closing date
9 Nov 2021

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Role Type
Graduate, Other work and training

Vacancy Overview:

Do you have a passion for technology? want to earn while you learn? if so, this could be the perfect apprenticeship for you!

Working Week:

Monday - Friday

Weekly Wage:


Detailed Job Description:

Intequal are currently recruiting for an energetic individual to join a fantastic company based in Leicester as an IT Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT!

About the Company

Our client, based in Leicester With over 15 years experience designing, installing and supporting business IT systems, are a mature, established and trusted technology partner.

They have comprehensive experience in IT, Cloud, Communications and Security they are the perfect partner for technology needs. They provide a complete Managed Solution from initial consultation and advice to design, implementation and support.

Job Role

We are looking to recruit an IT Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Using company provided ticket management system to log customer issues and keep track of work

Taking calls from customers and responding to customers regarding ICT issues and requests.

Using company supplied tools and procedures to troubleshoot issues.

Ensuring hardware and software specs are in line with requirements when setting up new hardware.

Installing and configuring Anti-Virus Software. Ensuring password resets are in line with company processes. Following company processes for setting up new user accounts (e.g. no local admin)

Following defined company processes and policies to resolve issues.

Using industry recognised tools and processes for testing hardware, software and cabling e.g. Fluke Testing.

Skills Required:

You will be highly organised with excellent communication skills

You will be willing to work hard and eager to learn

You will be adaptable with the ability to multitask

You will have superb IT skills and a base knowledge of hardware & software

Personal Qualities:

Passionate about IT

Strong attention to detail

Dedicated/ works with initiative

Keen to learn

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