Customer Service Apprenticeship

The Tess Group
12000.00 GBP Annual
Closing date
9 Nov 2021
Brief overview of the role:

To support the customer service team by dealing with customer queries, purchases and complaints. To ensure the processes that support the department operation are maintained to a standard of excellence and operated in line with company policy.

Vacancy Description:

Key Tasks/Areas of responsibility:

  • Deal with customer requests, complaints and queries in a professional manner
  • Gather and analyse data and customer information which influences change and improvements in the service
  • Use organisational and IT systems to carry out your role with an awareness of other technologies
  • Work effectively as part of a team as well as on your own, developing excellent communication skills
  • Demonstrate excellent customer service skills and behaviours as well as service knowledge when delivering to customers

Desired Skills:

  • Familiar with Google Workspace (GMail/GSheet)
  • Independently motivated, with the ability to take on tasks and duties without immediate direction
  • Excellent communication skills and the ability to communicate effectively at all levels
  • High attention to detail to produce accurate and quality work

Personal Qualities:

Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Desired Qualifications:

4 GCSEs at Grade C/4 or above (or equivalent qualifications).

Future Prospects:
  • Funded Training to develop your skills
  • The opportunity to progress your career within the business
Working week:
  • Monday - Friday, hours TBC
  • Total hours per week: 40.00
Annual wage: GBP12,000.00

Expected duration - 18 months

About the employer:

DPD is one of the fastest growing express parcel delivery companies in the UK, with a turnover of GBP1.9 billion. As a multi award-winning company that has been voted the nation's favourite parcel carrier for eight years running, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit and retain the best people in the industry and be the UK's most sustainable delivery company.

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