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Graduate Client Service Associate

Employer
Citygrad
Location
London
Salary
32000.00 GBP Annual
Closing date
14 Oct 2021

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One of Europes fastest-growing financial service companies are looking for bright and motivated graduates to join their Client Service team. Specialising in currency management and foreign exchange, this company care passionately about two things - fantastic employee satisfaction and providing a service that our clients place real value on.

We are looking for an ambitious individual to join the new Client Services team. Due to the business' rapid growth and international expansion, the complexity of client's needs and requirements have only increased. You will play an integral role in managing these queries and requests on a daily basis, alongside Head of Client Services. This is a unique opportunity to join a team at the very start of its journey and have a genuine impact on the processes and systems put in place. We are looking for a proactive individual, eager to progress their skillset and desire to mentor junior team members in the future. THIS IS NOT A SALES ROLE.

Responsibilities:

  • Involvement in all aspects of day-to-day relationship management.
  • Responsible for providing a "best in class" service to clients.
  • Respond to client queries within agreed SLAs
  • Build internal and external relationships to help drive client efficiency.
  • Identify system and process improvements and raise these for consideration.
  • Build in-depth knowledge of various business and specialist areas such as Banking & Payments.

Requirements:

  • Degree educated
  • Driven to build a career in financial services
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