We are looking for Law and Criminogy ( or similar degree) Graduates to be trained by the local authority as a Homeless Officers.
YOU WILL BE TRAINED ON ALL POINTS MENTIONED BELOW:
As a Housing Solutions Caseworker you will be responsible for preventing homelessness and (where prevention isn't successful) relieving homelessness by finding an appropriate housing option.
You are also responsible for meeting statutory requirements set out in Part VII of the Housing Act 1996 as amended by the Homelessness Reduction Act 2017. You are primarily responsible for assessing service users against criteria set out in the act where s183 of the act triggers an application. Your role is to decide what duties are owed to service users and issue legal notifications/decisions.
You will carry out thorough housing needs assessments for all cases where a service user is at a threat of homelessness and set out a clear action plan designed to prevent homelessness and/or relieve homelessness. All action plans must be reviewed and follow up actions taken to ensure a successful action. Officers must find and utilise all available tools and resources including other council departments, partner agencies, third sector providers, as well as our own Westlets team. You must have an excellent understanding of Welfare Benefits and promote benefit maximisation and employment opportunities using HELP and Job Centre Plus. You must also be able to negotiate with landlords, parents and other persons with a view to preventing homelessness. You will achieve 100% standard against critical performance indicators as identified in the team plan. You will be responsible for ensuring investigations are timely and initial enquiries are thorough to ensure difficult cases and unforeseen obstacles can be dealt with within this target. You will prioritise cases that are approaching target deadlines.
Officers are expected to apply the law/case law and code of guidance effectively in order to make robust decisions in line with our equalities act duties.
Your role is to contribute the service preventions target and the prevention demands set out in homelessness legislation. Officers must take a proactive role in preventing homelessness and explore a range of tools and options designed to prevent or relieve homelessness. This includes engaging with partner agencies and co-ordinating a joined up approach to preventing homelessness and managing expectations.
You must have a flexible approach to your work and where required you will provide outreach services and conduct home visits. In some instances this will require officers to co-locate with our partner agencies.
As part of our flexible front line service approach you will provide an interim TA placement service to service users you are working with and will make adequate arrangements to organise TA ahead of homelessness occurring.
You will positively promote and work to the council's allocations policy and promote private sector options in affordable locations. Officers must make positive contributions to team meetings and assist Team Managers with service improvement.
All officers must adhere to council safe guarding procedures and engage with adult and social services, mental health teams and other relevant professionals to protect our service users and the community. You must always follow protocols regarding Domestic Violence as well as our duties under the Care Act and to ensure we safe guard children and families.
All officers must keep accurate and up to date records in line with service procedures. Council and RMG service standards must be adhered to at all times including a high standard of customer care.
Officers across the service must adhere to the City Council's no wrong door policy. A service must be provided at the point of contact, be it in the officer, over the phone, digitally or out in the community. Minimum service levels set in procedures must be adhered to