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Computer Graduate

Employer
Kingsgate Recruitment Ltd
Location
Thames Ditton
Salary
18000.00 - 25000.00 GBP Annual
Closing date
14 Oct 2021

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My client is a multi-use transactional platform providing e-payment and e-payment and e-learning soluctions for business, education, institutions, governments and non governmental organisations

Through its end to end platform and proprietary technology, my client, processes ad settles high- integrity digital transactions enabling organisations to lauch new,secure and cost- effective digital services.

The Role

  • The primary purpose of this role is to provide support and assistance to sQuid customers.
  • Reporting to and directed by the Sales Manager, while working closely with the Product Manager, and the client Priority Managers, to ensure sQuid customers receive the highest possible level of support and assistance.
  • Respond to inbound email requests for assistance from customers - primarily account management issues such as reset password requests, transferring account funds and processing refunds.
  • Manage and update, where appropriate the suppot software (Freshdesk) records relating to support requests raised via the support system.
  • Manage request for assistance to completion - ensuring each step of the resolution process is recorded and seeking assistance from other teams/team members as required, and informing the client/customer of progress
  • Providing sufficient details to other teams/team members as required and informing the client customer of progress.
  • Providing sufficient details to other teams/team members if handling over a query that is beyong the ability of the CSO to resolve.
  • Provide a weekly update report to both the Sales Manager detailsing iissues raised in the previous 7 days and the steps taken to resolve.
  • Assist and support, system implementations and go lives as required.

3. The Person

The CSO will be expected to display the following traits:

  • • Active interest in technology
  • • Skilled communicator at all levels
  • • Ability to multi-task
  • • Enthusiastic, proactive and self-motivated
  • • Motivated to provide excellent service
  • • Good time management and prioritisation skills
  • • Comfortable working both independently and as part of a wider team
  • • Display a calm and reassuring approach

Work effectively under pressure

It is essential the CSO possesses the following skills:

  • • Good working knowledge of Microsoft 365 applications
  • • Experience using software packages such as LogMeIn, TeamViewer etc.
  • • IT proficient, confident installing/uninstalling applications and software
  • • Telephone based customer/client service experience and good telephone manner
  • • Understands, and is able to effectively communicate, logical software packages and technical processes
  • • Problem solving - Able to go beyond their scope of knowledge to resolve an issue

It is essential the CSO possesses the following skills:

  • • Good working knowledge of Microsoft 365 applications
  • • Experience using software packages such as LogMeIn, TeamViewer etc.
  • • IT proficient, confident installing/uninstalling applications and software
  • • Telephone based customer/client service experience and good telephone manner
  • • Understands, and is able to effectively communicate, logical software packages and technical processes
  • • Problem solving - Able to go beyond their scope of knowledge to resolve an issue Remuneration

Package:

Basic salary will depend on experience. As a guide this role is envisaged to have an initial full time salary range of between GBP18k and GBP25k per annum.

A company pension scheme is in place in accordance with government legislation.

24 days annual leave is provided for full-time roles, the appropriate pro-rata equivalent is offered for part-time roles, alongside statutory public holidays.

As this is an office based role no company car is provided, although if field activity is required and individuals are required to use their own vehicle costs can be recovered by claiming a milage allowance in accordance with current government guidelines

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