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Business Admin Apprentice - Events Planner

Employer
Lifetime Training
Location
Birmingham
Salary
£326.04 - 355.29 per week
Closing date
2 Nov 2021

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Specialism
Administration
Sector
Hospitality & Travel
Role Type
Apprenticeship, Intermediate
Start Date
Immediate
Duration
12-18 months

Job Details

You will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

What will I be doing?

Specifically, you would learn and be responsible for performing the following tasks to the highest standards:

- Maximise all Meeting & Events Sales revenue opportunities through up selling of function items.

- Ensure the highest standards of Event Management are in place including building relationships with new/existing customers to secure rollover business.

- Manage the department's day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space.

- Generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.

- Build strong relationships with customers, Guests and Team Members to gain full understanding of their needs and work to serve them effectively.

- Accurate administration and control of all Meetings and Events related reservations and blocks.

- To ensure that all Function Sheets are handed over the Food and Beverage Operations Team every week for the following 7- 10 days outline and that all the information is accurate, confirmed and billing details documented and in line with the credit policy.

- To meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event

- To conduct Show rounds for companies & agents in line with the Company policy.

- To support the Food & Beverage operations and room reservations team with information as required.

- To ensure all information is relayed to the Chef and Operations Team in a timely manner to ensure they can order and roster effectively.

- Attend Sales events, as required.

Additional Sales Involvement:

- Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets.

- Contribute to the selling strategy of the hotel and manage the departments' adherence to achieving that strategy.

- To raise invoices for Events in line with quotations and forward them to the accounts departments daily with relevant back up documentation to expedite payment.

- Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market.

- Qualifications - External.

- An Apprentice serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow.

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Company info
Website
Telephone
0333 014 3669

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