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Infrastructure Support Analyst Apprentice

Employer
QA Ltd
Location
WC1A 1AB, London (Greater)
Salary
£30,000 per annum.
Closing date
14 Nov 2021

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months
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Employer description: 

My client is a pensions insurance specialist - managing over £60bn in assets and securing pensions for over 800,000 people. 

Overview: 

This not only involves day-to-day BAU but ongoing projects connected to office moves, home working, return to office, new systems, new software, separation etc. 

Rothesay TI has a number of critical services managed by external services providers, including Goldman Sachs, where TI act as the manager and coordinator. 

Main responsibilities: 

  • Managing calls / e-mails and tickets. 
  • Provide 1st line resolution to fixes required for the business. 
  • Responsible for maintaining and following up issues related to TI checks. 
  • Work with the business and help define out Technical / Technical Infrastructure requirements. 
  • Work closely with Information Security team to review and remediate issues that come up. 
  • Help formulate Technical requirements into Technical Infrastructure solutions.
  • Where new Technical requirements have been identified and agreed, help to understand the scope of work that can be achieved within the team and those that need to be carried out by our service organisations.
  • Take ownership for technical issues and follow through to resolution.
  • Maintain and manage support issues on behalf of the business and vendors including GS.
  • First line liaison with GS TI for requests and issue management and escalations where necessary.
  • Helping to keep detailed logs on support activities, analyse trends and proactively identify areas for improvement.
  • Adopting and championing IT policies being introduced and deliver within the business.
  • Be organised and follow up and update multiple open items.
  • Maintaining and keeping records of any KPI sets for the department.

Technical Support and liaison for:

  • Desktops / Screens / Printers
  • Microsoft Technologies
  • Telephony including Softphone technologies
  • Networks
  • Proprietary Rothesay systems
  • Cloud Systems
  • Market Data
  • Zoom / Teams
  • Meeting Room Support (Poly and Zoom) 

Desirable skills: 

  • Smart
  • Commercial
  • Problem-solving-oriented
  • “Get-things-done” candidates with the right attitude to deal with staff, customers and suppliers

Personal qualities:

  • Must have excellent communication skills.
  • Have experience of Microsoft Technologies including Desktop and Server.
  • Confident with Technical Infrastructure to lead and direct suppliers around solutions.
  • Ability to work as part of an extended IT team with shared strategy and vision.
  • Ability to negotiate with business and suppliers on matters of downtime and upgrades.
  • Appreciation for the importance of using documentation and other communication channels to keep the business updated about infrastructure, security and other related topics.
  • Broad knowledge of workplace and technology services and their role and future potential in the business – desktop systems, email/market data/remote access/telephony and mobile services.
  • Interested in IT support
  • Be prepared to work part of a team covering business operations from 07:30 to 19:00 and occasional weekend working.
  • Confident and accommodating with business / senior manager and key stakeholders. 

Entry requirements: 

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here: 

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Working week:

Monday to Friday, 7:30am to 7:00pm shift pattern (37.5 hours).

Future prospects: 

Full time employment will be available for the right candidate. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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