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Apprentice Insurance Advisor

Welsh Government
Motonovo Finance Limited Motonovo Finance Limited One Central Square Cardiff CF10 1FS
£16,000 per year
Closing date
25 Oct 2021

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


As an Insurance Advisor, you will provide exceptional customer service to all MotoNovo customers and where appropriate, promote MotoNovo's insurance products with due consideration given to all applicable regulation. This role is very important to us, you will provide a first-class service to all new customers and act as the face of MotoNovo Finance.
What would your day look like?
● Carrying out customer welcome calls with day to day use of a dialler system
● Checking and confirming all customer details and promoting additional customer benefits
● Promoting MotoNovo's insurance products in line with the customer needs and regulatory requirements
● You will be the first point of contact for new MotoNovo customers, ensuring that all customers receive the best possible customer experience

Additional information

Mon-Fri - (9 A.M -5 P.M) - please note - you will be required to work 1 late shift per week - 11 A.M - 7 P.M
1 Saturday per month (9 A.M - 4 P.M)



What do we expect of you?
● Sales experience, within a call centre environment would be desirable
● The ability to show resilience within a heavily targeted role
● Excellent customer service skills
● An eye for detail and strong accuracy skills
● The ability to adapt in a changing environment
● To be a highly motivated individual with a proactive approach to challenges
● Working experience in a regulated environment would be desirable


Grade A - C in GCSE Maths and English desirable.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Providing Financial Services: General Insurance Pathway (Level 2)

About the employer

Motonovo Finance Limited Motonovo Finance Limited
One Central Square
CF10 1FS

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Candidates to be interviewed as per Motonovo standard process


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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