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Apprentice IT Support Assistant

Welsh Government
Tower Hire Sales 61 Black Lion Road Gorslas Llanelli SA14 6RT
Apprenticeship rates
Closing date
26 Oct 2021

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Role Type
Apprenticeship, Advanced
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Job Details

About the apprenticeship


Across the Net is an innovative technology provider developing and managing cloud based solutions and platforms. In order to meet growth plans the business has decided to create a role for an Information Technology apprentice.

Working closely with senior developers and the technical director the ideal candidate will have a logical and methodical approach to problem solving and demonstrable understanding of cloud computing technologies. Initially a support role, there is scope for the position to become a wider ‘DevOps' role with increasing responsibility.

Key Tasks:
● Provide the first line of support to customers and colleagues for IT related issues.
● Maintain support records and knowledge base materials.
● Work as directed to research emerging technologies.
● Check and monitor systems for correct operation.



Key Attributes:
● Clear and confident communicator.
● Numerate and Accurate.
● Highly organised.
● Basic knowledge of at least one programming language.
● Familiar with basic computer networks and communications protocols.
● Understanding the use of command line interfaces


Maths and English GCSE's grade C and above
Proficient in Office 365


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

IT - Digital Application Support or IT Telecoms and Support

About the employer

Tower Hire Sales 61 Black Lion Road
SA14 6RT

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

At our office.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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