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Customer Service Apprentice

Employer
Welsh Government
Location
Travel With Matthew St Tydfil Square Shopping Centre Merthyr Tydfil CF47 8BY
Salary
Apprenticeship rates
Closing date
26 Oct 2021

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Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
Undisclosed
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Job Details

About the apprenticeship

Duties

We are looking to recruit an Apprentice Customer Service Advisor to help the team provide a high-quality experience for customers across our holiday stores.
Your role will involve in person sales and telesales along with general administrative duties.

What your role will include -
• Taking calls and digital enquiries
• Answering customer queries
• Taking new bookings
• Assisting with existing bookings
• Resolving problems and managing customer expectations
• Summarising conversations and recording them on our system
• You will also be supporting the wider business and its teams with administrative duties, data entry and any other ad-hoc activities.

Requirements

Skills

What we need -
• Good ICT skills and able to use Microsoft Office effectively
• Great written and spoken communication skills
• Someone who is polite, with a can-do attitude
• Compassion for helping and giving advice to customers
• Someone who is willing to learn and listen to our customers

Qualifications

No minimum requirements

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Qualification:
Business Administration Level 2

About the employer

Travel With Matthew St Tydfil Square Shopping Centre

Merthyr Tydfil
CF47 8BY

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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Location
United Kingdom
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