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Operational Oversight Executive

Welsh Government
Target Group Target house Imperial Way Newport NP10 8UH
£18,500 per year
Closing date
26 Oct 2021

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Role Type
Apprenticeship, Advanced
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Job Details

About the apprenticeship


To ensure the effective delivery and oversight of the Elderbridge operation in line with Elderbridge policies and the Elderbridge Oversight Plan.

This will entail:
The execution of the Elderbridge Oversight Plan ensuring effective management of all Elderbridge portfolios and suggesting improvements if applicable.
Running and assessing the Monthly Service Review packs and other monthly performance reports to ensure the portfolios are performing effectively. Highlight issues and suggest escalation routes.
Performing account reviews, measuring performance and assessing servicing quality.
Running and maintaining adhoc reports and oversight tables.
Presenting results in the Elderbridge Management Committee as required.
Helping define and shape strategies.
Contributing towards the effective on-boarding of new Elderbridge propositions.
Contributing towards the successful delivery of regulatory and customer centric change controls.
Any other tasks required by the Elderbridge team members.

Additional information

As a small team; Elderbridge really do encompass the ‘family' ethos into the day to day running of the department. We are extremely supportive of each other and like to make sure we ‘roll up our sleeves' to deliver on anything that comes our way.

We have weekly team meetings and multiple check ins through the week. You will have the opportunity to get involved in any key initiatives we have and have a wide exposure to many development opportunities.

You'll receive regular feedback on your contribution to our customer journey in 121's and thanked for a job well done through our ‘My Recognition' portal. This is our way of celebrating success stories.



You're someone who is an affective communicator with good attention to detail. You must be a team player and have a good sense of humour. You must enjoy running and analysing reports - and be able to interpret them effectively. You will be enthusiastic for the customer and want to find ways to improve the service they receive.


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 3

About the employer

Target Group Target house
Imperial Way
NP10 8UH

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidates will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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