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Front of House Apprenticeship

Employer
Whitbread Group PLC
Location
72, Dale Street, Manchester, M1 2HR
Salary
£279.30 per week
Closing date
26 Oct 2021

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Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Higher
Start Date
November
Duration
Permanent
As a Ground Floor Team Member Apprentice, you will work across reception and food and beverage and support the efficient and effective running of your site. You will create a great first impression of our hotel to every guest. Your warm, genuine and friendly smile will help them to feel welcome and at ease. Working closely with colleagues every day, you will never stop striving to create a brilliant experience that keeps guests coming back for more.

Core Duties:
  • Checking guests in and out
  • Actively resolving any issues or complaints to ensure no guest leaves unhappy
  • Collaborating with other members of the team to hit targets
  • Having a sound knowledge of all hotel products, the local area and services
  • Implementing processes and systems to deliver efficiencies across the business
  • Sharing best practice with the team to increase efficiency and guest satisfaction

We have an award-winning apprenticeship programme so you will be working towards your Hospitality Team Member level 2 Standard Qualification over the course of 15 months, alongside your day to day role.

If all of this sounds like you.... Apply today to start your Whitbread journey!

Requirements and prospects

Desired skills

  • Effective communication skills
  • Attention to detail
  • Solution focussed
  • Ability to work in a team and on an individual basis
  • Work in a fast-paced environment
  • Guest focussed


Personal qualities

  • A passion to deliver great service for every guest
  • Willingness to learn


Desired qualifications

No qualifications needed;we will teach you everything you need to know!

Future prospects

Ongoing support and progression.

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