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Support Engineer Apprenticeship

Employer
MAC-Solutions (UK) Ltd
Location
Tapton Park Innovation Centre, Brimington Road, Chesterfield, S41 0TZ
Salary
£16,000.00 annually
Closing date
28 Oct 2021

View more

Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Degree
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We are looking for a talented individual with a passion for technology & sales within the Industrial IT market. The individual must be highly motivated, hard working and looking for a long term career at M.A.C. Solutions. We have had previous candidates develop at a fast pace, not only within their Degree studies,but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions.The qualities they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more. The right candidate must be driven to succeed within the business.

How does it work ? You will join us prior to the start of your degree to become familiar with the way we work. On commencement of the course in September 2022, you will spend approximately 33 day at University during the academic year, with additional study on the job and an element of personal study.The remainder of your time will be spent working in our offices in Chesterfield, Derbyshire, therefore you will need to live within a short commute to the office.

The Support Engineer Apprentice role will be predominantly office-based, however occasional travel to customers' sites in the UK and Ireland may be required. Flexibility on working times is necessary, within our shift pattern and to satisfy customers' needs.The purpose of this role is:
  • Providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
  • Handling incoming customer problems relating to the implementation and application of the software
  • Logging requests in the call tracking system
  • Seeking to resolve customer problems effectively and efficiently
  • Providing an element of training and consultancy to customers
  • Working with the software developments Team in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
  • To be a trusted advisor for the products allocated, including certification on products where applicable
  • Staying up-to-date with the development of new products and operating systems
  • Identifying opportunities to improve the efficiency of the team and the service it provides to customers

You will join us prior to the start of your degree to become familiar with the way we work. You will spend time within the business, learning about our company, our industry and working alongside your new team members before commencing your degree apprenticeship with M.M.U. in September 2022. On commencement of the course, you will spend approximately 33 day at University during the academic year, with additional study on the job and an element of personal study. The remainder of your time will be spent working in our offices in Chesterfield, Derbyshire.

Requirements and prospects

Desired skills

  • Levels or Equivalent, with Level 2 maths & English
  • Good verbal and written communication skills
  • Keen to develop a good understanding of the general IT landscape


Personal qualities

  • Self motivated but a good team player
  • Inquisitive personality


Desired qualifications

  • A Levels or Equivalent, with Level 2 maths & English


Future prospects

The individual must be highly motivated, hard working and looking for a long term career at M.A.C. Solutions. We have had previous candidates develop at a fast pace, not only within their Degree studies,but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions.The qualities they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more. The right candidate must be driven to succeed within the business.

Things to consider

We would like the successful candidate to join the company as soon as possible, giving them an opportunity learn all about our business and have experience in the role, before beginning their apprenticeship studies with M.M.U. in September 2022.
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