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Apprentice Admin Assistant

Welsh Government
Horse & Hoof Ty Stabl Llanfair Garage, Water Street Llanfair TH LL22 8SB
Apprenticeship rates
Closing date
30 Oct 2021

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


Answering the telephone in the Company prescribed manner, recording and passing on messages. Investigate and deal with customer complaints. Identify, suggest and implement improvements to customer service.

Open post and emails and respond in the appropriate manner. Help to plan and execute direct email campaigns Keep own working area clean and organised

Able to commit to their professional development. Make suggestions/recommendations to manager for improvements and innovative practices. Contribute to a secure, safe and healthy working environment

Responding to and liaising with customers regarding products and orders. Manage stock and deliveries - packaging orders; arranging of couriers. Update product information on the website. Continually develop own product knowledge to be able to respond to clients

Provide accurate data entry and maintenance of customer records including electronic and hard-copy filing. Updating Social media - twitter, Facebook, Pinterest, etc

To carry out all other duties as instructed by manager relevant to the office and running of the business which may occasionally be off site.

Additional information

Although Welsh language is not required, it would be an advantage.



An individual looking to undertake an apprenticeship with a family company, with an interest in horse riding, agriculture, pets, fashion.
Strong IT skills including familiarity with Microsoft word and outlook. Excellent attention to detail. Good organisation skills and a flexible approach to work. Ability to work independently. Mathematics and English essential.


No Minimum Requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2 Diploma

About the employer

Horse & Hoof Ty Stabl
Llanfair Garage, Water Street
Llanfair TH
LL22 8SB

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be made directly with the employer


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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