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Welfare Rights Administrator Apprenticeship

Welsh Government
Achieve Together Tredomen Gateway Tredomen Park, Ystrad Mynach Hengoed CF82 7EH
National minimum wage
Closing date
29 Oct 2021

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


To be responsible for the Welfare Rights team administration

Support the management of People We Support finances
To deal with communication into the department and allocation of resources within the team as directed by the team manager

To keep department data systems updated

To assist the team as directed by the team manager

No Direct reports

Answers telephones calls and deals with enquiries as appropriate.

Provides a support service for the People We Support and communicates with staff, both at the Head office, at the Service and externally, as necessary.

Have some knowledge of MS Office and relevant databases and software.

Maintains databases used by the team, including but not limited to Docuware and benefits case notes, in line with specified requirements.

Generates timely and accurate reports on a periodic basis, and ad hoc as required.

Liaises with finance to arrange payment(s) to People We Support and payments retained where appropriate, also payments to Local Authorities and other organisations.

Reviews department processes to identify areas for improvement.



Professional telephone manner
A good level of understanding in spoken and written English
Smart appearance
Minimum of 6 months experience in a similar role or environment
Good proven knowledge of using Word & computer packages
Grade ‘C' or above GCSE in English and Maths.
Ability to complete work to an accurate level at all times
Ability to work on own initiative
Ability to work as part of a team
Ability to plan and organise own work around deadlines
Ability to observe, analyse and record information
Ability to multi-task
Ability to work well under pressure
Ability to recognise and manage own stress levels
Must be professional & act in a confidential manner
Must be trust worthy and honest
Must be reliable and punctual
Must be able to have a positive outlook
Ability to ensure deadlines are met


Grade ‘C' or above GCSE in English and Maths.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2

About the employer

Achieve Together Tredomen Gateway
Tredomen Park, Ystrad Mynach
CF82 7EH

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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