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Recall Administrator

Welsh Government
Fusion Occupational Health Fusion House, Block A, First Floor Caerphilly Business Park Caerphilly CF83 3ED
Apprenticeship rates
Closing date
30 Oct 2021

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Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


To analyse and prepare spreadsheet and system generated data producing information that would enable us to book appointments for Fusion clients
To ensure data is prepared accurately to enable consistent and Health Surveillance programmes
To Liaise with Fusion clients to book scheduling programme
To update Technician/OHA diaries ensuring accurate detail on case management system To ensure timely communications to other internal departments
To fully support Operations and Account Management
Ensure utilisation of staff meets business requirements
Using MS Excel and the Fusion Case Management System, be able or learn to:
• Cascade and organise medical data by; o Company
o Site
o Department
o Type
• To clean and check the data
• To deal with all incomingqueries effi ciently and within agreed t imescales ensuring that all relevant parties/ systems are updated immediately.
• To input work accurately into IT systems
• To attend and participate in any meetings and training as required.
• To ensure the Office Supervisor/Director of Services is aware of any issuesnon-conformances relating to clients or the efficiency of the department immediately.
• To ensure the fee earner has all relevant information, documentation, equipment and consumables required to undertake the work
• To ensure compliance with the Quailty Policy and the requirements of Fusion OH's QMS, applicable Policies and Procedures.
• To report any issues or complaints to their Managers.



Computer literate, especially in Word, Excel, Electronic diaries Excellent verbal and written communication style
Proactive client communication
Can work proactively and effectively as part of the wider OH team
Is flexible and adaptable
Communicates positively at all levels both internally and ext ernally
Works in line with business requirements, adapting to all elements of admin role tasks.
IT skills
Telephone skills
Customer care
Ability to communicate verbally
Ability to work on own initiative
Ability to work to strict deadlines


• Equ ivalent of 4 GCSE or above
• NVQ in administration


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2

About the employer

Fusion Occupational Health Fusion House, Block A, First Floor
Caerphilly Business Park
CF83 3ED

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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