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Senior Care Assistant Apprenticeship

Employer
Lifetime Training
Location
Esher
Salary
£300.30 - 300.30 per week
Closing date
20 Nov 2021

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Specialism
Health & Social Care
Sector
Healthcare, Pharmaceuticals & Science
Role Type
Apprenticeship, Advanced
Start Date
November
Duration
12-18 months
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Job Details

As a Customer Experience Leader apprentice, you will:

● Deliver outstanding hospitality, giving our customers a memorable experience so that they leave happy.

● Assist customers on their journey, confidently leading them through their restaurant experience so it is stress free and easy, making us stand out from our competitors.

● Be committed to the individual needs and wants of our customers so they want to visit again.

● Support the restaurant to develop and implement ways to improve customer satisfaction to keep each visit special.

● Create a great impression using positive and confident body language so you are approachable to our customers.

● Encourage customers to use Digital Kiosks and Table Service in a way that benefits them to help enhance their experience.

● Handle difficult situations/conversions in a confident manner, while maintaining positive customer relations to ensure a resolution.

● Seek to identify ways to make it simple, easy, enjoyable for our customers so they can continue to focus on what is important to them.

● Actively look for ways to make 'feel good' moments for our customers to exceed and enhance the customer's overall experience.

● Be able to speak knowledgeably and confidently to our customers about the business to keep them informed.

● Elevate customer focus across the team by using data to drive improvements to enable us to grow and develop.

● Become an expert in customer recovery and delivery so they come back and see us.

● Always put the customers' needs first to keep them at the heart of everything you do.

Deliver Customer Experience:

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website:
Telephone
0333 014 3669
Location
United Kingdom
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