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Apprentice IT Support Technician

Employer
EMA Training Ltd
Location
Newark, Nottinghamshire
Salary
£12,000
Closing date
20 Nov 2021

View more

Specialism
IT
Sector
Technology
Role Type
Apprenticeship, Advanced
Start Date
Immediate
Duration
12-18 months
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Job Details

Custard is currently offering a fantastic recruitment opportunity for someone that has a passion for IT, basic IT knowledge and a willing to learn. We are looking for driven individuals to join our Team and be a part of the growing Custard family. This position will involve working with various applications and systems.

Working Week: Monday-Friday 9am-5pm

Annual Wage: £12,000

Apprenticeship: Information Communications Technician L3

Address: Goldcrest Lodge, Newark, NG22 8LS

 

Vacancy Description

Your main responsibilities will include but are not restricted to:

  • Work with users to resolve IT faults and requests within agreed timescales
  • Create, maintain and remove user accounts from IT systems
  • Install, commission and test new equipment
  • Carry out system checks
  • Answer IT Helpdesk calls and provide first line assistance
  • Work with users to resolve outstanding faults
  • Ensure that all helpdesk calls are actioned within agreed service levels
  • Record all call details on the ticket platform

Things to consider

  • Fantastic working environment 
  • An employer who has supported multiple apprentices into senior roles, one former apprentice is now a director of the business
  • Team building & social days 
  • Fantastic team dynamic
  • Young team 

Desired skills

  • Basic understanding of computers and their components
  • Built a PC from scratch 
  • Good communication skills
  • IT Hobbyist 
  • Basic understanding of IT terms; AD, DNS, IP, Azure Office365 etc.
  • Analytical approach with good questioning and listening skills
  • Confident phone manner and strong written communication skills
  • Excellent customer service skills

Personal qualities

  • A proactive and positive attitude
  • To understand call handling, prioritisation and escalations
  • Ability to work well in a team as well as solely
  • Confident and self-motivated, with a positive ‘can-do’ attitude
  • Capable of multi-tasking
  • Experience of team-working
  • Good time keeping and time management
  • Enjoys technology

Desired qualifications

5 GCSE's A*-C/9-4 - must include maths & English or equivalent functional skills at level 2.

Future prospects

  • The opportunity to progress into a full-time role
  • The potential to carry out your IT level 4 apprenticeship upon completion of level 3

Company

EMA Training is a private training provider specialising in the delivery of high quality apprenticeships in Finance, Technology and Digital.

Set up in 2013 by Chief Executive, Tracey Mosley, EMA has become synonymous with high quality apprenticeship provision and outstanding customer service, which is reinforced by their 100+ 5 star Google reviews.

As an organisation, EMA firmly believes that the most effective training for apprentices is through face to face, tutor led delivery, supplemented by mentoring in their place of work. This blended approach helps to develop not just the apprentice’s technical skills, but also softer skills around communication, confidence and relationship building.

Whilst having a strong focus on entry level apprentices aged 16-24, EMA readily supports more mature candidates who are perhaps pursuing a career change or looking to upskill through vocational training.

In addition to apprenticeship provision, EMA also offer commercial training programmes in Accountancy and IT, in addition to being an official AAT exam centre for external assessments.

The team are talented, vibrant and absolutely passionate about customer experience, whether that be apprentice or employer.

Find Us
Telephone
01332 371666
Location
Progress House
4 Siddals Road
Derby
Derbyshire
DE1 2PW
United Kingdom
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