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IT Support Technician Apprentice

EMA Training Ltd
Ashbourne, Derbyshire
Closing date
20 Nov 2021

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Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

Are you looking to secure an apprenticeship with a vibrant IT business, whereby you will be exposed to all areas of IT and digital functions within the organisation? Do you possess a flair for technology and view yourself as an excellent communicator? If this is you then read on, as Dove Computers based in Ashbourne are looking to recruit!

Working Week: Monday-Friday 9am-5pm

Annual Wage: £10,000-£12,000 

Apprenticeship: Information Communications Technician L3


Vacancy Description:

  • Becoming a valued part of Dove's digital support team 
  • Providing first line support via email and telephone
  • Working with external vendors on complex/technical issues
  • Communicating with stakeholders at different levels to provide comprehensive support
  • improving digital systems and technologies working on a variety of software platforms and internal CRM function
  • Supporting with various technical projects including enhancing Dove's internal intranet
  • You will be expected to undertake any general admin tasks as required by your direct line manager and in your role
  • Customer service support both verbal and digital 
  • Front end web development both for clients and internal website 
  • In addition to the above, you are required to carry out such other tasks as are required from time to time for the efficient operation of the Employer's business
  • You are to carry out such additional duties upon request of your line manager

Things to consider

  • Fantastic working environment and team 
  • Exposure to a variety of tasks day to day 
  • Central location in Ashbourne 
  • Free onsite parking

Desired skills

  • Computer literate and tech savvy 
  • Excellent understanding of Microsoft platforms; Word, Excel, PowerPoint etc.
  • Basic understanding of Web Development 
  • Basic understanding of video editing
  • Good understanding of computers and their functions- having built a PC from scratch would be advantageous 
  • Excellent communicator 

Personal qualities

  • Reliable
  • Proactive
  • Hard-working 
  • Self-motivated 
  • Creative 
  • Methodical 

Desired qualifications

5 GCSE's A*-C/9-4 or equivalent must include maths and English.

Future prospects

  • The opportunity to progress onto a level 4 apprenticeship 
  • The possibility of securing a full time job role 
  • The potential to be awarded a more senior role within the business upon completion of the apprenticeship


EMA Training is a private training provider specialising in the delivery of high quality apprenticeships in Finance, Technology and Digital.

Set up in 2013 by Chief Executive, Tracey Mosley, EMA has become synonymous with high quality apprenticeship provision and outstanding customer service, which is reinforced by their 100+ 5 star Google reviews.

As an organisation, EMA firmly believes that the most effective training for apprentices is through face to face, tutor led delivery, supplemented by mentoring in their place of work. This blended approach helps to develop not just the apprentice’s technical skills, but also softer skills around communication, confidence and relationship building.

Whilst having a strong focus on entry level apprentices aged 16-24, EMA readily supports more mature candidates who are perhaps pursuing a career change or looking to upskill through vocational training.

In addition to apprenticeship provision, EMA also offer commercial training programmes in Accountancy and IT, in addition to being an official AAT exam centre for external assessments.

The team are talented, vibrant and absolutely passionate about customer experience, whether that be apprentice or employer.

Find Us
01332 371666
Progress House
4 Siddals Road
United Kingdom
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