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Apprentice IT Support Technician

EMA Training Ltd
Derby, Derbyshire
Closing date
20 Nov 2021

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Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

Are you a practical problem solver with a passion for IT? Derby based Link ICT are on the lookout for another apprentice to join their team of techies! Reporting into the Technical Services Manager, you will provide onsite and remote IT support to Link ICT clients and you will need to have a full & clean driving licence.

Working Week: Monday-Friday 8:30am-5pm

Annual Wage: £10,000

Apprenticeship: Information Communications Technician L3

Vacancy description

After a period of business growth, Link ICT are again on the lookout for an IT apprentice to join their team in Derby.

Reporting into the Technical Services Manager, your duties will include, but are not necessarily limited to the following:

  • Provide onsite and remote IT technical support to clients
  • Respond to support tickets in a timely manner, resolving tickets where possible and escalating where necessary
  • Ordering new ICT hardware and logging devices onto asset register
  • Installation and configuring of operating systems
  • Software installation, such as MS Office and anti-virus
  • Some lower level network administration may be required, such as setting policies and group permissions
  • Performing server back ups where required
  • Supporting with any technical queries regarding unified comms
  • Technical fault diagnosis with audio visual equipment

Full training and support will be provided by employer and training provider as part of this apprenticeship.

Things to consider

  • This is not just a desk job. You will have the opportunity to get out onto client sites and provide real IT Support
  • Link ICT is based near to the city centre with excellent transport links
  • Experienced technical colleagues who can provide support and guidance
  • Free parking is available onsite

Desired skills

  • A full/clean driving licence is required for this role
  • Ability to use initiative and apply common sense
  • A reasonable understanding of IT infrastructure
  • Strong communication skills (written and verbal)
  • Some experience with regards to networking (desirable)
  • Some exposure to Windows Server (desirable)

Personal qualities

  • Demonstrable passion for IT and Technology
  • Practical problem solver
  • Personable
  • Professional
  • Presentable

Desired qualifications

  • 5 x A*-C/9-5 GCSE or equivalent

Future prospects

  • There is a full-time role available for hard-working apprentices, in addition to the option to progress onto a level 4 programme



EMA Training is a private training provider specialising in the delivery of high quality apprenticeships in Finance, Technology and Digital.

Set up in 2013 by Chief Executive, Tracey Mosley, EMA has become synonymous with high quality apprenticeship provision and outstanding customer service, which is reinforced by their 100+ 5 star Google reviews.

As an organisation, EMA firmly believes that the most effective training for apprentices is through face to face, tutor led delivery, supplemented by mentoring in their place of work. This blended approach helps to develop not just the apprentice’s technical skills, but also softer skills around communication, confidence and relationship building.

Whilst having a strong focus on entry level apprentices aged 16-24, EMA readily supports more mature candidates who are perhaps pursuing a career change or looking to upskill through vocational training.

In addition to apprenticeship provision, EMA also offer commercial training programmes in Accountancy and IT, in addition to being an official AAT exam centre for external assessments.

The team are talented, vibrant and absolutely passionate about customer experience, whether that be apprentice or employer.

Find Us
01332 371666
Progress House
4 Siddals Road
United Kingdom
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