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Apprentice IT Infrastructure Support Technician

EMA Training Ltd
Castle Donington, Derby
Closing date
27 Oct 2021

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Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

An exciting opportunity has arisen for a tech savvy individual to join a vibrant IT MSP provider based in Castle Donington Derbyshire! If you see yourself as a true IT hobbyist with a driven attitude and a desire to secure a career in IT, we want to hear from you!

Working Week: Monday-Friday 9am-5pm

Annual Wage: £12,000

Apprenticeship: Information Communications Technician L3

  Vacancy description

The key to this role is having strong communication skills and a flair for technology.

Initially you will start on the IT helpdesk, however if you wanted to become more site based as an Engineer, they will support you with this.

Day to day duties may include but not necessarily limited to:

  • Responding to IT related tickets
  • Setting up new PC’s/Laptops
  • Setting up new users on internal systems
  • Networking PC’s to printers, scanners and other hardware
  • Trouble shooting and technical fault diagnostics for clients and colleagues through remote access and on-site support
  • Remote access to assist with the installations of both software and drivers for hardware for MS Office to communicate with
  • Administrative tasks such as chasing server checks and printer readings

Things to consider

  • Fantastic team dynamic- a notion of 'work hard, play hard' is clearly evident 
  • Arcade machine in main office 
  • Private onsite parking 
  • Pizza Friday 

Desired skills

  • Good understanding of Office 365 and how to install 
  • Good understanding of networks and their functions; LAN, WAN, WLAN, VPN etc.
  • Good understanding of DNS and what this relates to 
  • Good understanding of computer components and their functions 
  • Good understanding of trouble shooting and fault diagnosis stages

Personal qualities

  • Punctual
  • Reliable
  • Self-motivator
  • Personable
  • Empathetic
  • Determined  
  • Proactive 
  • Excellent communicator 

Desired qualifications

  • 5 GCSE's A*-C (Level 9-4) or equivalent- must include maths and English 

Future prospects

  • The opportunity to secure a full-time position once the apprenticeship has concluded 
  • The potential to progress onto a level 4 apprenticeship upon completion
  • The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants 
  • Pay review- a significant increase in pay for exemplary performance 
  • Supportive employer who is thoroughly invested in developing young apprentices, evidenced with multiple former apprentices still with the business to this day. 



EMA Training is a private training provider specialising in the delivery of high quality apprenticeships in Finance, Technology and Digital.

Set up in 2013 by Chief Executive, Tracey Mosley, EMA has become synonymous with high quality apprenticeship provision and outstanding customer service, which is reinforced by their 100+ 5 star Google reviews.

As an organisation, EMA firmly believes that the most effective training for apprentices is through face to face, tutor led delivery, supplemented by mentoring in their place of work. This blended approach helps to develop not just the apprentice’s technical skills, but also softer skills around communication, confidence and relationship building.

Whilst having a strong focus on entry level apprentices aged 16-24, EMA readily supports more mature candidates who are perhaps pursuing a career change or looking to upskill through vocational training.

In addition to apprenticeship provision, EMA also offer commercial training programmes in Accountancy and IT, in addition to being an official AAT exam centre for external assessments.

The team are talented, vibrant and absolutely passionate about customer experience, whether that be apprentice or employer.

Find Us
01332 371666
Progress House
4 Siddals Road
United Kingdom
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