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Customer Service Advisor

Welsh Government
NFU Mutual N F U Mutual Insurance Society Ltd, Unit 9 Magden Park, Llantrisant Pontyclun CF72 8XT
Apprenticeship rates
Closing date
2 Nov 2021

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Sales / Customer Service
Role Type
Apprenticeship, Intermediate
Start Date
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Job Details

About the apprenticeship


• Handle general customer enquiries, policy alterations and renewals.
• Initiate proactive sales activity to create new business opportunities
• Develop and sustain effective working relationships with customers, all members of the Agency and NFU Mutual staff.
• Obtain customer appointments for our Financial Advisor.
• Work within the Compliance Framework required by the Company / Financial Conduct Authority (FCA).

Additional information

NFU Mutual's Agency in Llantrisant is currently recruiting for a Full Time Customer Service Advisor.
For over 100 years, NFU Mutual have insured Britain's farming communities. Now, our customers come from all walks of life, but our ethos is the same - honesty, fairness and trust. We believe in taking the time to find products to meet their needs, inspiring trust and building relations by exceeding expectations. It's a time-tested formula which puts quality customer service over a quick sale every time.

We pride ourselves on excellent customer service and as a Customer Service Advisor, you will be the first port of call for our customers. You will enjoy talking to our customers whether that be over the telephone or during their visit to our Office in Llantrisant. You will have a positive ‘can do' attitude to problem solving and solution finding and like working in a customer support and sales environment.



• Confident & effective communicator, both written and verbal.
• Problem solving skills and the ability to use your own initiative as well as work as part of small team.
• Have a flexible and open attitude.
• Be prompt, reliable and trustworthy.
• Be organised and able to work to deadlines as required, manage your own workload and prioritise accordingly.


• Maths and English GCSE at Grade C or above (or equivalent).
• I.T. literacy essential.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Business Administration Level 2

About the employer

NFU Mutual N F U Mutual Insurance Society Ltd, Unit 9
Magden Park, Llantrisant
CF72 8XT

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Closing Date for Applications: 20, October 2021 Interview Date: tbc


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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