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Customer Support Advisor Apprentice

Employer
Lifetime Training
Location
Hull
Salary
£11,520 per year
Closing date
25 Nov 2021

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Specialism
Sales / Customer Service
Sector
Retail
Role Type
Apprenticeship, Intermediate
Start Date
September
Duration
12-18 months
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Job Details

- Handling inbound calls, emails, orders and customer enquiries.

- Accurately produce customer orders and certificates

- Adhere to SLA's.

- Record all customer enquiries on the CRM system and update communications.

- Prioritise enquiries according to customer demand.

- Liaise with Instructors/technicians when managing the diaries and assist helping with customer requests/queries.

- Proactively providing customers with updates on any delays, issues and progression of orders.

- Use own judgement to ensure first contact resolution, engaging cross functionally to provide excellent levels of customer service.

- Assist with external and internal audits.

- Comply with awarding body SLA's

- The ability to cover and learn from the other CX Teams to support the business.

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website:
Telephone
0333 014 3669
Location
United Kingdom
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