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Customer Experience and Marketing Co-ordinator Apprentice

Employer
Colliers International Property Consultants Ltd
Location
50, George Street, London, W1U 7GA
Salary
£18,000.00 annually
Closing date
10 Nov 2021

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Specialism
Marketing
Sector
Advertising, Media & PR
Role Type
Apprenticeship, Higher
Start Date
May
Duration
Permanent
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Key responsibilities:
  • Managing the Internal Departmental Communications Strategy, providing regular updates on engagement and ROI
  • Managing the Teams Channel, creating content, managing time and re-sources and liaising with key team members for content
  • Management of the marketing inventory and develop and implement a mar-keting calendar for both Retail and Office sectors. Supporting the Head of CX in creating and launching a Social Value engagement at managed assets in collaboration with Head of Social Value Measurement
  • Assisting the Property Management team in departmental initiatives, such as blogs, case studies, events, pitches and company events
  • Supporting Retail team on marketing initiatives onsite including managing budgets, overseeing social media channels and content creating where ap-propriate
  • Implement Customer Experience initiatives across the Beyond Front of House portfolio including community engagement and social media
  • Co-ordinate the organisation of Customer Experience training for site staff and devise campaign to keep training fresh through Teams Channel and email prompts
  • Develop and support site staff - encouraging promotion of sites, obtain ten-ant feedback, engage with tenants through social media news and engage-ment plans
  • Identify and implement commercialisation opportunities in conjunction with Surveyors Identify tech solutions to aid us in improving customer experience and cost savings
  • Carry out CX assessment at properties as required
  • Build a database of suppliers, service providers for community engagement initiatives
  • Design and lead IPM surveys to collate data as required
  • Collating Case studies across all areas of IPM busines in order to be used in pitches and client events, internally and externally at managed sites as an examples service delivery
  • Writing blogs to promote department and site initiatives through liaison with Directors and Associate Directors to identify and promote best practice initiatives
  • Assisting with ad-hoc departmental projects
  • Acting as internal departmental marketing lead and working with Colliers Marketing on projects that fall out of the scope or have client focus
  • Any other task that may reasonably be required


Requirements and prospects

Desired skills

  • A creative innovator with ability to identify opportunities and strategies to take forward
  • Good knowledge of Microsoft Office products and social media applications and how to utilise in a business environment
  • Excellent written and oral communication skills
  • Able to effectively priorities responsibilities, manage own time and meet deadlines
  • Proactive approach and able to work on own initiative
  • Effective team player who must be able to work as part of a team and carry out instructions
  • Conscientious approach with excellent attention to detail


Personal qualities

  • Honest
  • Friendly personality
  • Creative thinking
  • Communication and Interpersonal skills
  • Adaptability and flexibility
  • Technologically competent
  • Achiever


Desired qualifications

  • Must be educated to minimum A-Level standard or equivalent


Future prospects

  • There may be an opportunity in the future for a full-time permanent position, perhaps at the end of the apprenticeship


Things to consider

  • Passion for Customer Experience
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