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Customer Service Advisor Apprentice - Enrolment Support

Lifetime Training
£15,965 per year
Closing date
27 Nov 2021

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Sales / Customer Service
Role Type
Apprenticeship, Intermediate
Start Date
12-18 months
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Job Details

The UK's biggest employers choose Lifetime for our combination of multi-sector capability, insight and expertise. From Hospitality to Health and Social Care, our programmes consistently deliver innovative learning strategies, industry-specific trainers, curriculum experts and leading-edge technology. Together, they transform workplaces, every day.

This apprentice role will be supporting the contact centre team in offering apprenticeship training opportunities to existing and prospective learners and clients through inbound and outbound calls - offering the best possible to service to all.

The role:

What will you be doing?

- Supporting the course advisors by conducting calls to key account management of telephony based B2B & B2C customer service and product sales through a personal delivery of 20 opportunities per month.

- Dedicating time in your calendar to ensure you complete your relevant learning plans and projects

What else is involved?

Client Engagement accountabilities:

- Personal delivery of 20 opportunities per month.

- Outbound calling: B2B and B2C - to existing Partners of Lifetime.

- Keeping up to date with the product range and understanding which products might best suit the customer, advising them of the appropriate course for their job role whilst also maximising upselling potential.

- Qualify all leads to ensure that they are fully eligible for funding and suitable to be signed up by our trainers.

- Ensure specific campaign messages and processes are delivered accurately.

- Identify and drive potential campaign pipeline for self and team, collaborate with Campaign Management and Key Accounts to deliver leads and opportunities.

- Follow up and appropriately action enquiries/leads with relevant emails and participating mar-keting material.

- When requested, book appointments for our coaches to visit and sign up opportunities.

- Support the delivery of team and individual sales targets and KPIs - including calls and talk time.

- Support your Manager and team with any other requests.

How will you measure your success?

- Achieve monthly Opportunity targets - Sector, team and individual.

- Achieve monthly Learner Enrolment (Starts) targets - Team and individual. Based on 20 Opportunities generated per month, should achieve 80% conversion of Opportunity to Enrolment.

- Zero-day leaver rate for team - Less than 10%

- Monthly Call Quality Monitoring target achieved.

- Documentation of 121's and Coaching Sessions managed to the required standard.

At Lifetime Training, you will be working towards a Customer Service Practitioner Level 2 Apprenticeship over the course of 15 months.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
United Kingdom
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