Job Title: Bookings Administrator
Location: Hove (Part time in office & Part time remote working)
Salary: GBP16,289 (first 12mths will increase to GBP21k)
Full time: Monday - Friday, 9am - 5pm
Our client specialises in offering yoga holidays and yoga retreats in the UK and abroad. Who love to combine yoga with adventures such as skiing and snowboarding, surfing, hiking, climbing or biking or simply allowing our guests to relax and restore with our well-being or yoga detox retreat. We want them to feel energised by yoga, relaxed by massage and invigorated by delicious vitality foods.
The purpose of this role is to assist the Operations Manager with the bookings process and administration. The jobholder's main role will be to answer enquiries and take the guests through the entire booking process from start to end. The job is multi-faceted and will change and develop as the business evolves throughout this coming year. We are looking for someone who is open to change and flexibility within this role.
Improve customer service and maintain customer retention by being the first point of contact.
Answer email & phone enquiries quickly and efficiently.
Book guests into retreats in line with the booking process, supporting customers should they require assistance.
Manage the booking system Bookinglayer which includes:
building new retreat products
communicating with the development team to make products live on the company website
managing discounts, sales, credit notes, gift cards and have a working knowledge of how to process these for the customer.
identify any system mistakes and communicate with the support team to resolve any issues
support the operations manager with reports to prepare for the retreats
Collate guest information and requests
Learn about all retreats to be able to sell them to potential guests online and by phone
Manage all client contact within the booking process from beginning to end
Prepare the WhatsApp groups for retreats
Assist with organising transfers
Manage customer service and complaints
Occasional out of hours for start days of retreats Marketing
Ensure online listings of retreats/holidays are up to date on specified websites.
Manage recording of listings and where payment has been made Assisting Operations Manager
Booking taxis for transfers/transport to and from retreats/holidays
Point of contact for occasional transfer days
Communicate closely with the Operations manager to assist organising the retreats
Knowledge/experience working with online software systems, with an ability to pick them up quickly and learn new processes
Good organisational skills
Excellent customer service skills and telephone manner
Industrious work approach and ability to work with integrity.
Flexible and adaptive - as the business is growing able to grow with it
Punctual and reliable
Confidence to resolve issues with a tactful but firm approach
Confident approach to selling ideally with some experience in sales
Good verbal and written communication skills
Discretion and confidentiality
High level of accuracy and attention to detail
Good computer and administration skills
Previous office experience
Willingness to travel and go on retreatsBenefits
As a member of staff you will have the opportunity to travel to all the venues we use, both across the UK and abroad. You will be able to (and will be expected to) attend the retreats at all our venues until you understand how each venue works to help maintain the smooth running of the retreats.
You will learn more about the health and wellbeing and yoga industry and work with the market leading company.
For more information about this role, please contact Frankie Denahy on (phone number removed)