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IT Support Apprentice

Professional Apprenticeships
£12,000 - £14,000
Closing date
30 Nov 2021

View more

Supply Chain & Transport, Technology
Role Type
Start Date
12-18 months
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Job Details

Give the gift of time! Imagine a job where you have the power to give people more hours in their day…

Now’s your chance - Ship Theory are an innovative company who work with people with online shops using the likes of Etsy and eBay, with a system to automate the checkout and shipping process. You will be working with the support team, helping clients with technical queries and software support.

Working in the inbound support team, you’ll learn to help customers with technical support.

You will learn:

  • Helping customers with basic setup questions
  • Answering technical questions
  • Helping with outages
  • Answering online chats
  • Telephone support
  • Building new functions in the system
  • Maintaining customer communication records
  • Passing on any issues you can’t help to more senior members of the team

Ship Theory are growing and are looking for people to grow with them. Following successful completion of the apprenticeship, there will be the opportunity to progress into a permanent role for the right person. Support roles range from £18-£23k + a generous bonus scheme, with the potential to travel to new territories as they expand.



We're Professional Apprenticeships, a South West based apprenticeship provider, with a mission to help applicants find and secure their dream apprenticeship! 

Although we have over 50 years’ experience between us now, we were once former apprentices ourselves. So we know first-hand the possibilities unlocked by a well-planned apprenticeship.

There are many misconceptions about apprenticeships. Today young people visualise apprenticeships as a viable alternative to university. Over 8,000 local businesses employ apprentices to further develop their workforce.

We place more emphasis on the recruitment and matching process to ensure that both the young person and business can be sure they find the perfect match.

Check out our current apprenticeship vacancies now!

Find Us
0117 422 4000
Filwood Green Business Park, 1 Filwood Park Ln,
United Kingdom
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