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Member Services Agent Apprentice

Lifetime Training
£20k per year
Closing date
3 Dec 2021

View more

Sales / Customer Service
Banking & Financial Services
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Job Details

At Gohenry you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.

At Gohenry We're on a mission to help every kid be good with money. Our goal? Create generations of independent, confident young adults, armed with money skills that will set them up for life. How we do it; We place the power in the hands of young people, giving them the tools they need to master the financial ropes for themselves. They can spend, save, earn and give with gohenry's prepaid debit

As a Member Services Agent Apprentice your responsibilities will include;

● Using gohenry systems to answer email, phone & Live Chat queries

● Prompt attention to queries and comments made via social media

● Answering general technical queries about the gohenry website and mobile app

● Answering queries regarding customer statements and financial activity

● Providing a friendly, helpful advice to both parent and child account holders

● Administrative tasks (monitoring risk alerts, one-off tasks etc.)

● Support Member Services Management

● Customer callbacks

● Responding to Social Media contacts in Facebook & Twitter & Instagram

Benefits working for Gohenry below;

● Free tea and coffee and loads of fruit

● Workplace pension scheme

● 25 days paid holiday a year (pro rata)

● Westfield Cash Health Plan

● Westfield Surgery Plan after 3 years' service

● Westfield Perks

● Training opportunities to further develop your craft

● Cycle to Work scheme via salary sacrifice


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
United Kingdom
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