Booking Coordinator - Customer service apprenticeship Level 2

Employer
Clearline Recruitmentment Ltd
Location
United Kingdom
Salary
11993.80 GBP Annual
Closing date
4 Dec 2021

Job Title: Customer Service Apprentice

Location: Lewes

Salary: GBP11,993.80

Full time

Our client based in Lewes is looking to recruit a Customer Service apprentice. You will be responsible for ensuring the smooth running of the bookings system by acting as the first point of contact for clients and by processing all incoming bookings for interpreters and translators. You will be responsible for recording and monitoring all work and other data onto the CRM information/filing systems and dealing with any problems.

Responsibilities

  • Take service requests, provide information, book interpreters, confirm bookings to clients. This will mean making and receiving calls and sending and answering emails to and from customers and interpreters/translators.
  • Implement customer requests for particular requirements with their bookings.
  • Maintain and operate manual and computerised information systems, e.g., search records and enter data onto the client database, ensure data is relevant and up to date, utilise tools required for day to day management of projects.
  • Research information, compile statistics, gather and compute various data for use both internally and for clients.
  • Review, monitor, and process all correspondence to and from customers.
  • To be the first point of contact for all telephone callers, and to respond with appropriate information in a timely manner.
  • Organise workload to ensure deadlines are met; schedule work assignments in order of priority and date received.
  • Respond to general customer inquiries and provide relevant information about the client's services to existing or potential clients.
  • Help with ongoing customer retention by ensuring customers and associates are happy with the service they receive, and that they feel supported.
  • Participate in staff meetings, training and development activities and supervision sessions.
  • Adhere to Policies and Procedures as necessary.
  • Perform miscellaneous job-related duties as assigned.
  • Take responsibility for the out-of-hours/emergency phone. This responsibility will be shared on a roster basis with your colleagues.

Desired skills

  • Excellent communication skills
  • Good IT knowledge
  • Great organisational skills
  • A keen learner

Personal qualities

  • Team player
  • Reliable
  • Hardworking

Desired qualifications

  • GCSE English and maths - minimum grade 4 / C (or equivalent)

Prospects

  • Potential to progress into to a permanent after successful completion of the apprenticeship programme.

Things to consider

  • The office is open from 8am to 6pm, so you will need to be flexible about the hours you work (in particular, you will need to be able to work from 10 am to 6 pm).

For more information please contact Angela Potter at Clearline Recruitment.

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