Graduate Customer Success Executive

Employer
Confidential
Location
London
Salary
27500.00 - 44000.00 GBP Annual
Closing date
6 Dec 2021

View more

Specialism
IT
Sector
Telecommunications
Role Type
Graduate, Other work and training
Job Title: Graduate Customer Success Executive
Location: London
Salary: GBP27.5k basic salary + GBP16.5k OTE
REF: J11931:LON
Sector: Tech

Our client develops and deploys a market-leading SaaS platform, allowing for personalised promotions and digital loyalty platforms for omnichannel retailers, hospitality operators and CPG suppliers. Creating technology that enhances business marketing, our client work with large, well-known organisations such as John Lewis, M&S and Hilton to name a few!

Our client are expanding rapidly and going global, with offices now in the UK, US, Canada and Australia, meaning there are plenty of opportunities for progression. Don't miss this fantastic opportunity to embark on a career- apply now!

Customer Success Executive Package:

A competitive basic salary of GBP27,500
Y1 OTE of GBP44,000 (uncapped!)
Excellent progression, learning and development potential
Laptop and mobile
Regular socials in a welcoming, inclusive environment, including weekly Friday drinks!
Lucrative bonus and incentive schemes
Fantastic offices
Pension contributions
Customer Success Executive Role:

Gain a comprehensive knowledge of the company, their clients and their offering in order to have valuable conversations
Deliver excellent relationship management to clients
Present on video calls to clients about best practice, solutions and opportunities available
Work strategically with clients to identify business needs that can be addressed by commercial opportunities for the company
Ensure client retention is maximised as well as upselling and cross-selling the company product portfolio
Work closely with Operations to develop and maintain necessary technical knowledge to be the clients' point of contacting for troubleshooting
Manage your own forecast and CRM records
Work with Product Management to identify new product features
Work with the Head of Account Management to build out strategic plans for your portfolio of accounts
Customer Success Executive Requirements:

Educated to degree level
Possess exceptional communication and interpersonal skills
Computer/IT literate
Highly organised, with excellent time management skills
Self-motivated, with a strong desire to succeed
Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website

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