First Line IT Support Apprentice

4.62 - 8.91 GBP Hourly
Closing date
6 Dec 2021

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Role Type
Graduate, Other work and training
If you want to move forward with your IT career and join a company that can offer you world class training, industry leading remuneration packages, then this is the right place. This role is an excellent opportunity for an aspiring Helpdesk Support / 1st Line Support Engineer / IT Technician, to learn new skills and progress within the IT field.

A fantastic opportunity to join this telecommunications service provider and their divers team. You will start on Service Desk but gain exposure to other areas by working alongside key roles such as Build Engineer, Hardware Support & Field Engineers.
A progression opportunity will be offered for the successful candidate upon completion of their apprenticeship. Training to be provided: Level 3 Information Communication Technician.

Resolve 1st line calls as appropriate and depending on experience,
Manage incoming support requests via the support system, telephone and email and deal with such requests in a timely manner
To provide consistent and prompt support and guidance to a high standard for all customers, keeping them informed of progress in the event of issues

Essential Skills

GCSE Maths & English at grade 4/C or above
Strong Microsoft Windows and Office skills
Good numerical and literacy skills and good levels of computer literacy
Excellent organisational skills with the ability to prioritise
Good analytical/problem solving skills
The ability to communicate effectively at all levels with good relationship building skills
Self-motivated and keen to develop, with a willingness and desire to learn

Desirable Skills

ITIL, A+, Network or equivalent
Experience with IP & VoIP platforms
Full driving licence

About Company

Our client is a leading independent provider of telecommunications and the largest direct business partner of O2 in the UK, with over 30 years' experience in business telecoms

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