Graduate Customer Operations Analyst

25000.00 - 25000.00 GBP Annual
Closing date
7 Dec 2021

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Role Type
Graduate, Other work and training
Job Title: Graduate Customer Operations Analyst
Location: London
Salary: GBP25k basic salary + Bonus
Sector: Tech

Providing market leading, secure communications solutions for voice, video, messaging and data on smart devices, our client supply's to governments, large enterprises and finance markets around the world. With an easy to use, intuitive app, they deliver advanced security techniques and functionality, allowing complete control and privacy over communications.

Our client are now looking for logical and adaptable graduates to join their IT Operations team and help to manage the increasing customer demand for their products.

Graduate Customer Operations Analyst Package:

A basic salary of GBP25k
Annual bonus
Excellent progression, learning and development potential with a leading enterprise
Laptop and mobile
Team socials in a welcoming, inclusive environment
Fantastic offices in a central location
Full training and support
Pension contributions
Graduate Customer Operations Analyst Role:

Working in a hybrid cloud infrastructure environment, the role will be focused on supporting internal and cloud infrastructure, as well as project-based work. Responsibilities will include:

Installing and configuring computer hardware, software, systems, networks, printers and scanners
Supporting the company's internal and cloud infrastructure
Monitoring and maintaining systems and networks
Working with the Sales team to provide solutions for the customers
Responding in a timely manner to service issues and requests
Providing technical support across the company (in person, by email and over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Learning about and testing new technology
Assigning, resolving and escalating helpdesk requests
Graduate Customer Operations Analyst Requirements:

Educated to degree level (ideally in a STEM or IT related subject)
Has a understanding of modern infrastructure design and administration
Networking skills
Possess exceptional communication and interpersonal skills
Computer literate
Self-motivated, with a strong desire to succeed
A team player, who can also work autonomously
Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website

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