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IT Support Apprenticeship

QA Ltd
SO23 7SS, Winchester
£10,335 per annum.
Closing date
9 Dec 2021

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
Start Date
12-18 months
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Employer description: 

Our Client is a family run Hampshire-based business offering a support-focused IT service to schools. Continuously growing and developing they have successfully developed a network environment that is designed, from the ground up, for schools, the network is a super-fast, reliable and a secure system. 


The role involves deployment of software and educational programs, repair and maintenance of hardware, subsequent installation of hardware, support for schools both onsite and remote. 

Main Responsibilities:

  • Providing 1st line support to company users by responding to incidents logged by phone, email and self-service
  • Monitoring of alarms and notifying the relevance personnel accordingly
  • Undertake daily system maintenance tests of all IT systems to confirm system health, ensuring any test failures are appropriately logged, and escalated, in line with documented procedures
  • Building and configuring a range of laptops, PC’s and Mac's in adherence with our build procedures
  • Maintaining office IT facilities
  • Involved in configuration, installation and setup of systems at customer sites
  • Participating in team meetings

Desirable skills: 

Key skills: 

  • IT hardware knowledge is essential
  • Experience of working with/building computers
  • Natural affinity for technology
  • A logical approach to troubleshooting problems
  • Ability to work independently and within a team

Personal qualities: 

Essential attributes for a successful candidate:

  • A desire to impress colleagues and customers
  • Using initiative to deliver impressive results
  • Eagerness to learn and develop tech skills
  • Flexibility, team spirit and adaptability
  • Excellent communication skills
  • Friendly, confident, smart and personable
  • Enthusiastic, tenacious and hard working 

Entry requirements: 

You need to have 5 GCSE’s: 

  • Maths and English (or equivalents) at grades D or above 
  • 3x GCSE’s grade A-C in any other subject 

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship. 

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Find out more here:

Future prospects: 

Develop knowledge and career continuously building with in the team long-term. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education. 

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years. 

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