Please be aware that all individuals interested in this position must complete the application form on the 'Find an apprenticeship' website before they can progress.
Brief overview of the role
Gefco are a leading logistics business, providing worldwide road, rail and ocean freight services and they are looking to recruit an enthusiastic, organised and keen to learn apprentice for one of their key customer service divisions.
Monday - Friday, 09:00 - 17:00, with a 30-minute unpaid lunch break. Please note hybrid work arrangement are potentially available following completion of successful key business training requirements.
Total hours per week: 37.50
Weekly wage: GBP187.50
Expected duration: 14 months
Possible start date: 01 Dec 2021
Apprenticeship level: Intermediate Level Apprenticeship
'Find an apprenticeship' Reference number: VAC(phone number removed)
Main purpose of the job:
Support the customer service team by answering incoming enquiries professionally
To offer robust solutions, with time frames and empathy to all customer enquiries
Support the customer service team relationships between partners and customers when relaying information
Organising and storing documents
Support the processing and monitoring of claims
Help to identify problems and where appropriate provide recommendations for problem solving
Ad-hoc duties as and when required from time to time by your line manager
Requirements and prospects
Knowledge of Microsoft Office packages e.g., Excel, Word, and PowerPoint
Good standard of written & verbal communication skills
Strong interpersonal skills
Good organisational skills
Good attention to detail
Ability to take ownership of work.
Professional and positive attitude
Ability to work cooperatively within a team
Must have good levels of maths and English to a GCSE level or equivalents.
Must meet initial assessments conducted by the training provider.
Upon completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.
Things to consider
If this role is really interesting to you give us a call to discuss it further or complete the application form.
Once you have submitted your application, we will review your details and if we think you would be a good fit for this role, we will contact you to arrange a telephone interview.
We will work with you to complete a suitability assessment as part of the recruitment process, this will provide you with valuable interviewing and recruitment experience.
To make sure you don't miss any communications with us about this exciting opportunity please ensure you check your phone/emails (including Spam / Junk) regularly and respond to us as soon as possible. Timely communication is very important to progress your application.
It's a good idea to check your application for spelling / grammar errors and correct them prior to submitting as attention to detail is very important in an office type role. If you have difficulties with reading or writing, then just let us know and we can support you.
Your application may be shared with training providers and employers as follows: https://(url removed)/privacy
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
For more information please visit: https://(url removed)/national-minimum-wage-rates
About the employer
Gefco UK - (url removed)
GEFCO provides complete and efficient logistics solutions for its industrial customers throughout the world. Leading the way in combining high quality and efficient standards with responsible management of its logistics activities, GEFCO drives its business complying with cutting edge requirements regarding sustainable development.
NICHOLAS ASSOCIATES GROUP LIMITED
(phone number removed)
Training to be provided
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
Level 1/2 Functional Skills in maths, English, and ICT (unless exempt)
End-Point Assessment (EPA)
This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles:
Learn to deliver excellent customer service and gain and increased awareness of understanding and meeting customers' needs
Understand legal and ethical requirements relating to customer service and maintaining customer service information
Learners will understand the relationship between good customer service and customer loyalty, and how this affects the organisation in terms of reputation and image
The apprentice will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.
Customer service practitioner