Digital IT Advisor - Internship

20000.00 - 20000.00 GBP Annual
Closing date
10 Dec 2021

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Role Type
Internship, Other work and training
Digital IT Advisor - Internship (1 year)
Salary: GBP20,000
East London Based

Here at Howells we have a great internship opportunity open to all sectors of the community, working with a leading social housing provider who are looking for a Digital and IT Intern to join their team based in East London.

Key Tasks:

Providing first-line support to large user base
Attempting first-time fix over the phone or in person, or resolving logged issues within SLA
Taking responsibility for standard changes from initiation through to completion, such as PC builds and new user requests Logging tickets following established processes, seeing them through to completion or reassignment
Escalating issues to the Service Desk Supervisor as appropriate
Installing or maintaining software and hardware
Diagnosing software and hardware faults
Working with the Technology and Systems Teams on projects and testing system updates
Based mainly out of the Vauxhall office, with travel to other offices (such as Stratford and Croydon) possibleRequired knowledge/skills:

Great customer service (telephone manor and communication skills)
Good written English skills
Competent with IT (Microsoft Office 365, Windows 2003, Windows 7)
ITIL foundation (desireable)
Knowledge of Cirtix (desireable)
Good with both android and apple devicesThis is an excellent opportunity to kickstart your career with a leading contractor. You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success.

If you are interested please apply online now or give Rosie a call on (phone number removed)

Howells is acting as an Employment Agency in relation to this vacancy

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