Apprentice Administrator (Technical Support)

Up to 168.00 GBP Weekly
Closing date
13 Dec 2021

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Role Type
Graduate, Other work and training
Start Date
Please note you will be required to complete an application via the National Apprenticeship Website

Brief overview of the role
This is a fantastic opportunity to join a company within the E-services team who are committed to providing quality, innovative value, and logistics services. If you would enjoy daily customer interaction, are organised, and can multi-task, then we would like to hear from you. Level 2 Customer Service Practitioner apprenticeship standard.

Apprenticeship summary
Working week; Monday - Friday, 09:00 - 17:00, with 30-minutes for lunch.
Total hours per week: 37.50
Weekly wage; GBP168.75
Expected duration; 14 months

Apprenticeship level; Intermediate Level Apprenticeship

Vacancy description

Main purpose of the job:
To work within the e-services department to meet customer requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health & Safety to the satisfaction of clients and the profit of the company.

Key tasks will include:

Effective communication with Customers, partners and internal departments via email and telephone
Updating / Verifying the DSV Order Management system with customer booking details
Liaise with operations and overseas offices to ensure customer commitments are delivered upon
Ensure that all delivery and collection assignments are conforming to correct information
Pro-active problem solving with customers and colleagues when issues arise
Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
Provide KPI and reports both externally and internally where necessary
General day to day administrative duties
Requirements and prospects

Desired skills

Good communication skills, with an excellent telephone manner
Excellent IT skills
Strong problem-solving and analytical skills
Good interpersonal skills
Personal qualities
Confident and outgoing personality
Polite and friendly
Ability to remain calm under pressure
Good attention to detail
Willing to learn
Flexible and adaptable
Able to use initiative
Team player
Confidence to challenge the status quo to help maintain quality and operating standard
Tenacious and ability to see things through
Good at multi-tasking
Good level of literacy and numeracy

Desired qualifications

GCSEs at grades C/4 or above (or equivalent) in maths and English
IT qualification (or equivalent) would be desirable
Must meet initial assessments conducted by the training provider
Future prospects
Upon completion of the apprenticeship, successful candidates will be considered for a role in a successful, dynamic company.
You will be a part of a strong team of performance driven colleagues. A competitive salary, great future career prospects for advancement and a professional working environment.

Things to consider
Apprentice Employment Agency is acting as an Apprentice Training Agency (ATA) and will engage you for the duration of the Apprenticeship and pay your salary. You should be aware that the company/business named in this vacancy is a host employer and you will not be employed by them. Your placement may change during the course of your Apprenticeship.
The Apprenticeship National Minimum Wage guide (ANMW): https://(url removed)/national-minimum-wage-rates
Once you have applied for this vacancy, you will be contacted to arrange a 5-minute pre-screen telephone call. Please ensure you check your phone/emails regularly in order for this to take place. Failure to contact us back if correspondence is missed will result in your application being deemed unsuccessful.

Please ensure you check your application for spelling / grammar errors and correct them prior to submitting as attention to detail is very important and may affect the outcome of your application.
Your application may be shared with training providers and employers as follows: https://(url removed)/privacy

Please note you will be required to complete an application via the National Apprenticeship Website

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