Undergraduate Placement Year - IT Support Intern

Employer
Confidential
Location
Worcester
Salary
Competitive
Closing date
14 Dec 2021

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Specialism
Engineering
Sector
Engineering & Aerospace
Role Type
Internship, Other work and training
Join our CI department and aid them in supporting the business with all things IT! The responsbilities of your role will include, but are not limited to:

* Provide Consulting and customer care

* Support field Service solutions / applications

* User administration

* Provide customer support solutions

* Support customer support applications

* Run drop in sessions

* Installing and setting up hardware and software

* Resolving customers' IT problems via telephone, remote control or in person

* Maintaining asset register records

* Assisting in the roll out of new IT procedures

* Prioritising daily and other workload to ensure that any outstanding issues are resolved or escalated

* To take agreed responsibility for specified areas on IT Support functions and technical issues as agreed, including the introduction of new technologies into the department and the Bosch Group

* To create and maintain a documented technical knowledge base.

You will also be a key support to our Worcester Contact Centre, answering inbound phone calls. This will allow you to develop and enhance your communication skills for the future

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