Parts Administrator Coordinator Apprenticeship
STILL MATERIALS HANDLING LIMITED
Brief overview of the role
To learn how to provide a professional end-to-end administration process to STILL sales personnel and distributors, including ordering and planning with various factories and suppliers, arranging transport, and ensuring accurate invoicing once delivery documentation is finalised.
8.00am to 4.30pm Monday to Thursday and 8.00am to 4.00pm Friday. (39.5 hours per week). Lunch break of 30 minutes in duration
Total hours per week: 39.50
Dealing with customer enquiries and complaints prior to escalation to the Sales Team. If unable to resolve promptly, collate all the information and pass it to the relevant Sales person/distributor, keeping the customer informed on the progress at all times.
Using the order control sheet, make a proposal of equipment sale to finance partners, if not already done by the sales person to obtain costs to customers of the finance package. All details of proposals/acceptances to be copied to our finance department for recording
Once agreement with finance partner has been made, obtain a credit acceptance notice, arrange transport upon invoice and send all signed details to partner
Report KPIs and targets to Hamburg HQ and STILL UK Exec management team within required time frames.
Using the MXA sheet and SAP order processing screen process orders of equipment received from the sales, national accounts and distributor teams and generate a purchase order on the relevant factory or supplier. Where applicable Residual Value (RV) list for trucks at the end of lease period to be obtained
Visually check the purchase order for costing purposes ensuring that discounts within SAP are accurate against those that have been agreed with the factories
Using SAP purchase order system, manually amend the purchase order to reflect written agreements with the factories and those agreed by Directors
Visually check order confirmation against order configuration and values against the order file (MXA sheet, battery and ancillary order etc) discussing details with relevant personnel at the factories/suppliers as appropriate to resolve any inaccuracies in the system, agreeing final prices and delivery date against customer requirement.
Requirements and prospects
All customer contact with our customers, filtering and progressing
requirements internally or dealing and responding in reasonable time.
Pro-Active management of customer requirements and effective resolution of issues.
Sales order entry.
Back order chasing and communication of delivery dates to the customer.
Routinely and pro-actively adopt a clear desk policy and manage
"Truck out of action"management.
Proactive customer contact to generate additional revenue generation
Customer returns authorisation and credits.
Technical queries where possible
Other duties and responsibilities as may be required to enable the Group to meet future plans
* To represent the Group in a professional and business-like manner at all times
* To participate in 1) the development of the Group through ongoing quality standards programmes and 2) personal development through skills training programmes
To represent the Group in a professional and business-like manner at all times
* The opportunity to progress your career within the business
About the employer
STILL MATERIALS HANDLING LIMITED
For a long time STILL has been one of the leading suppliers of forklift trucks, platform trucks and tractors plus the latest Intralogistics systems. With around 8,900 employees, 6 production plants, 14 branches in Germany, 21 subsidiary companies abroad, plus a dealer network consisting of 240 dealers worldwide, STILL is successfully active on an international scale. With the highest quality, reliability and innovative technology, STILL is meeting, today and in the future, the requirements of small, medium and large companies.
The Tess Group