The Great Annual Savings Group (GAS) is the North East's fastest growing cost management specialists, offering tailored procurement advice to businesses across a wide range of their variable costs including energy procurement, energy and water cost management, fire safety, telecoms and insurance. Entering our 9th year of trading, our growth is phenomenal, and our staff underpin our success.
Our Customer Excellence team are responsible for analysing all aspects of performance so that the business understands its customer journey and takes steps to ensure that this is an unrivalled, first-class excellence. The GAS team are committed to achieving outstanding levels of customer service and use their analysis to identify areas of success and areas where improvements can be made.
The Customer Excellence Apprentice will support the group through:
* Obtaining customer feedback through completing customer satisfaction surveys via the telephone
* Identify and understand customer needs and introduce them to value added services
* Analysing business performance and making recommendations for improvements
* Researching industry best practice
* Assisting in the case management of any customer complaints
Through their work the Customer Excellence Apprentice will:
* Understand the importance of creating a customer centric culture in delivering commercial goals
The ideal person will:
* A minimum of 5 GCSEs Grade 4/C or higher, including English and Maths.
* Proficient IT skills including Microsoft Packages
* Have excellent verbal and written communication skills
* Be a flexible team player, with the ability to self-manage
* Show a can-do attitude with a strong work ethic
* Be self-motivated, inquisitive and willing to learn and explore new ways of achieving goals
* Be a cultural fit for GAS; happy to work independently, but flexible to change in a company experiencing rapid growth
This will be the 3rd apprentice into the Customer Excellence team; our first recruit is in her 2 year of employment and progressing exceptionally well, our second recruit joined in September and has made a great start! We have tried and tested this apprentice role as a route into customer excellence and it works brilliantly