A fast paced, financial services organisation, based in Slough is looking for a Graduate Business Analyst to join their IT Change Team. The role will support the IT Lead Business Analysts to define and deliver IT and business process changes across the organisation.
??? Undertake business analysis work as required, to:
??? Evaluate options and present proposed solutions clearly with supporting analysis for validation and review, to include cost/benefit analysis and business process, application and data impact
??? Produce clear and detailed documentation of operational business requirements, including functional and non-functional requirements and definition of test plans
??? Work with the IT Operations team and business stakeholders to establish service design and service levels for new or changed IT systems/services/applications
??? Ensure quality process, applications and systems documentation is provided and/or updated as a result of any change
??? Ensure all changes follow best practice security guidelines, such that capabilities and service provided are 'secure by design'
??? Undertake acceptance testing and ensure all testing is completed in line with test plans
??? Provide training as appropriate in new or updated processes or application capability, ensuring that users and first line support are fully aware of changes
??? Create and maintain a library of business process documentation, and actively promote simplification and automation of business processes
??? Identifying process improvements within the IT Team, ensuring efficiency can be maintained to help with Change & Release Management.
??? Work with the IT team to define, implement and ensure continuous improvement of the following ITIL processes:
??? Business Relationship Management
??? Demand Management
??? Design coordination
??? Transition Planning and Support
??? Change Evaluation
??? Change Management
??? Release and Deployment Management
??? Service Validation and Testing
??? Plus actively support the IT team in Information Security Management
THE ROLE WILL DEVELOP SKILLS IN;
??? IT applications and services, with technical IT background
??? ITIL Service Strategy and Service Transition processes
??? Practical experience of business analysis and process mapping techniques.
??? Expertise within the software development life cycle, including analysis, design, 3rd party development, testing and implementation of software applications
??? Understanding of creating and executing test plans
KNOWLEDGE, EXPERIENCE, QUALIFICATIONS:
??? Possess an IT related or Mathematical degree
??? Have good written and oral communication skills, especially relating to presentation of complex information clearly and simply