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Project Support Apprentice

620, Birchwood Boulevard, Warrington, WA3 7QU
£18,000.00 annually
Closing date
2 Dec 2021

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Role Type
Apprenticeship, Degree
Start Date
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This position is a key role within the project office and supports the timely and accurate delivery of customer orders.

Responsibilities include:
  • Support the Project Office key KPI of delivery on time by placing orders for our Managed Service Customers with 3rd party suppliers and ensuring quality and timely hand-over to the Project Coordinators / Project Managers
  • Answer / reply to incoming calls/ ticket queue in a professional and efficient manner
  • Liaising with suppliers to arrange the ordering of 3rd party services
  • Point of escalation for the Project Office and other internal departments for queries relating to ordering and cancellations
  • Support Project Managers and Project Coordinators with planning large solution rollouts.
  • Validation of data to ensure services can be ordered and delivered on time
  • Dealing with customer questions and queries via telephone, email and tickets

Requirements and prospects

Desired skills

The chosen candidates will be passionate, motivated and highly enthusiastic individual who have the ambition of becoming fully qualified Project Managers.

Claranet are looking for individuals to possess the following attributes:
  • Confident, proactive, hardworking and flexible
  • The ability to work accurately and proactively, with an eye to detail and to prioritise a complex and varied workload
  • Proven written and verbal communication skills including excellent telephone skills
  • Ability to work as part of a team, with a flexible approach to work and willingness to learn
  • Excellent interpersonal skills in communicating with staff at all levels of seniority
  • Substantial experience of providing high level project administrative support or administrative support in an IT services environment internally and customer facing, with the ability to form strong working relationships

Personal qualities

  • The ability to work without close supervision in a fast-paced environment with tight deadlines

Desired qualifications

  • In order to be considered for this role, applicants must have 120 UCAS Tariff points that can be made up of A Levels or equivalents including BTEC's, Level 3 Apprenticeships, HND's etc

Future prospects

  • 92% of QA Apprentices secure permanent employment after finishing their apprenticeship.Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Things to consider

Important Information:
  • QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
  • To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years
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