Front of House Supervisor

Welsh Government
The White House White House Hotel Holywell Road, Rhuallt St. Asaph LL17 0AW
£7.50 Per Hour
Closing date
4 Dec 2021

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Role Type
Apprenticeship, Advanced

Job Details

About the apprenticeship


We are looking to recruit a customer-oriented Front of House supervisor to ensure that all restaurant operations run smoothly for our busy successful restaurant. You will play a key role in managing all aspects of our restaurant and bar, be responsible for overseeing the activities of restaurant staff and support the restaurant manager. You will be
expected to deliver a high-quality experience to our guests

• Monitoring the restaurant's cash flow and settling outstanding bills.
• Reviewing customer comments to develop and implement ways to improve customer service.
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
• Maintain quality control for all food served.
• Work closely will management to meet revenue objectives.
• Implement appropriate strategies to resolve adverse trends and improve sales.
• Follow company policies and procedures regarding the handling of cash, property, products, an·d equipment.

Additional information

This is an opportunity to grow into a career in the hospitality industry and applicants could grow within the business to managerial roles.

For further information on the White House Rhuallt please visit



• Must be able to work on your feet all day.
• Strong customer service skills required.
• Must have legible handwriting.
• Ability to use a restaurant Point of sale software platform a plus.
• Ability to work flexible hours, including nights and weekends.
• Dependable and reliable.
• 2+ years' Server experience preferred.


GCSEs or equivalent required.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Level 3 Hospitality Supervision and Leadership

About the employer

The White House White House Hotel
Holywell Road, Rhuallt
St. Asaph
LL17 0AW

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interview on site at White House Rhuallt


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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