Customer Service Apprentices

Babcock Training
Lincoln, Lincolnshire
£200.00 per week
Closing date
24 Dec 2021

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Sales / Customer Service
Supply Chain & Transport
Role Type
Start Date
12-18 months

Employer description  

GS Couriers is a family-run business that has been operating in the haulage, logistics and courier sectors for over 10 years. At GSC, we pride ourselves on delivering “on time, every time”. This is only possible with our dedicated support team and highly-trained drivers who operate across the United Kingdom. We have recently started a venture with APC Overnight, running a Depot from Lincoln which we intend to expand and grow exponentially over the next year. We are committed to providing our customers with an excellent next-day delivery service, to getting our parcels out on the right day and delivered within the ETA window provided, and giving our employees a progressive career for the long-term

Job description  

GS Couriers Ltd (Lincoln) have a fantastic opportunity for a Customer Service Apprentices to join their team. You will offer good customer service to external customers. You will learn essential customer service skills in an office environment and gain new skills to assist staff with general office duties.

To provide excellent customer service and support to customers of GS, addressees awaiting parcels and other depots within the network. To communicate and facilitate this service with our couriers and suppliers.

  • Managing daily customer service tasks via phone and email, communicating requirements with our couriers, handling queries from other depots in the network, and organising delivery of parcels to addresses on a daily basis.
  • Answering phone calls within a timely manner and responding to emails within our SLA of 2 hours.
  • Effectively handling any and all customer related concerns, as well as those from other depots.
  • The role will also require dealing with complaints, managing expectations and decision making on how to proceed with a consignment.

As an Apprentice you will be included on a L2 Customer Service Practitioner Standard and will be supported throughout the Apprenticeship by a structured programme of teaching, e-learning, one to one training and workplace mentoring prior to completing an assessment. Your Qualification will be delivered by Babcock Training who will support your learning and development throughout your Apprenticeship.

Future Prospects  

Successful completion of the apprenticeship could lead to full-time employment for the right candidate

Skills required  

• Good communication skills
• Good telephone manner
• Good listening skills
• Good organisational skills
• Computer literacy

Qualifications required  

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Personal qualities  

• Customer focussed
• Good interpersonal skills
• Excellent organisation skills
• Excellent communication skills – the ability to convey messages in a clear and concise way
• Positive and self-motivated
• Work as part of a team and on own
• Good timekeeping

Things to consider  

Please note you could be asked to interview earlier than date given, as the date is a general guide, once we have found the right applicant we will close the position. Please ensure you apply early to avoid disappointment!
Both Apprenticeships will be 40 Hours; 1 would be 08:00am to 16:30pm and 1 would be 09:30am to 18:00pm. This would be Monday to Friday initially and then after first 3 months you will be asked to work Saturday every 3rd week; from home doing 08:00am to 16:00pm with a day off during the week. All necessary equipment will be provided.
Whilst on the apprenticeship you will be entitled to an NUS card
Level 2 Customer Service Practitioner Apprenticeship Standard
Apprenticeship standards are aimed at developing skills within the Apprentice’s chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English. Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role. Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

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