IT Support Apprentice

QA Ltd
M50 3SS, Salford
£8,648.64 - £16,679.52 per annum
Closing date
24 Dec 2021

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Role Type
Apprenticeship, Advanced
Start Date
12-18 months

Employer description:

Here at Utility Hive, we pride ourselves on ensuring that we provide top-quality business utility comparisons and consultative management to each and every one of our bee-zy customers. Born and based in Manchester, our aim is to provide you with a unique consultative service that exceeds all expectations. Our passion has been buzzing around since 2013 and it’s the fuel that drives us to maintain outstanding customer service and uphold communication with all of our customers.

Vacancy Description:

Your role as Junior IT Technician is to be responsible for dealing and handling with 1st line support across the business and also managing our Dialler system and ensuring that all data sources are worked correctly by efficient delegation of data facilitation and data quality checks.


IT Support

  • Provide 1st Line IT support across the business, managing and resolving all low-level issues/queries.
  • Reporting via email and issues or queries that are not resolved at 1st line and ensuring they are passed to 2nd and 3rd line, also ensuring that a resolution is met on each query.
  • Quality checking data inputted/checked by Business Support Agents and provide feedback in a timely and prompt manner.

Data Management

  • Manage and provide feedback to Data Companies.
  • Manage Data providers.
  • Oversee and take responsibility for the data journey and the integrity of data within the company.

There will also be some general tasks around data and dialler management systems, however, the job is a 1st Line support role working across business functions.

Desirable Skills: 

  • MS Office 365
  • The ability to balance priorities and take responsibility for the completion of a task
  • To be able to work independently and show initiative

Personal Qualities:

  • The ability to balance priorities and take responsibility for the completion of a task
  • To be able to work independently and show initiative in providing an ICT Support Service covering hardware, software and peripherals
  • Self-motivated, with a strong commitment to teamwork and service.
  • Excellent interpersonal skills with the ability to communicate effectively with a wide range of people and personalities
  • A common-sense approach and enthusiasm to learn.
  • The capacity to remain calm and to cope under pressure.
  • Troubleshooting skills, backed by a clear, analytical approach to problem-solving.

Entry requirements:

You need to have 5 GCSEs:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Working week:

5 days per week,
Monday – Friday,
40hrs per week [all details will be confirmed with the employer]


You will be paid £166.32 - £320.76 per week whilst in your apprenticeship; if you successfully complete your apprenticeship, you will be offered a competitive salary as a First Line Engineer.


  • Christmas & New Year Company Shutdown
  • 23 days Holiday – including your Birthday off
  • Free Skills Courses
  • Friday Club Socials
  • Great Transport Links including Onsite Parking

Future prospects:

On completion of the Apprenticeship, the individual could secure a full-time position.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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