Customer Service Apprentice

Babcock Training
Colchester, Essex
Closing date
24 Dec 2021

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Sales / Customer Service
Role Type
Start Date
12-18 months

Employer description  

Optical Revolution are a friendly, caring and professional independent opticians based in Colchester, providing a full range of eye care services including eye examinations, contact lenses, all types of frames & lenses, sunglasses and much more.

Job description  

An exciting opportunity has arisen for an enthusiastic and highly motivated individual with a passion for customer service to join Optical Revolution.

Duties to include:

  • Greeting patients into practice
  • Booking in eye examinations
  • Answering the telephone
  • General Administration duties
  • Spectacle repairs
  • Dispensing Training
  • Any other duties required by the manager

As an Apprentice you will be included on a L2 Customer Service Practitioner Standard and will be supported throughout the Apprenticeship by a structured programme of teaching, e-learning, one to one training and workplace mentoring prior to completing an assessment. Your Qualification will be delivered by Babcock Training who will support your learning and development throughout your Apprenticeship.

Future Prospects  

This vacancy is for the length of the Apprenticeship.

Skills required  

• Good communication skills
• Good telephone manner
• Good listening skills
• Good organisational skills
• Computer literacy
• Good timekeeping

Qualifications required  

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Personal qualities  

• Attention to detail
• Ability to stay calm under pressure
• Ability to use own initiative but know when to seek guidance
• Motivated and willing to accept responsibility

Things to consider  

You will need to commit to a 17-month Apprenticeship programme and have the willingness and ability to work and study under your own initiative.
Please note you could be asked to interview earlier than date given, as the date is a general guide, once we have found the right applicant we will close the position.
Whilst on an apprenticeship an apprentice is entitled to an NUS card
Level 2 Customer Service Practitioner Apprenticeship Standard

Apprenticeship standards are aimed at developing skills within the Apprentice’s chosen career route, each standard has set knowledge, skills and behaviours required to be successful within the job role. This will include the completion of functional skills in Maths and English. Once the apprentice has completed a minimum of 12 months training and the employer and Babcock regional trainer confirm they have met all the requirements of the standard they will be put through to end point assessment. The end point assessment is independent from the training and includes a variety of assessment methods which test the skills and knowledge of the apprentice to ensure they are fully competent in their role. Each Apprentice will be supported throughout the apprenticeship by a structured programme of teaching, e-learning, face to face training and workplace mentoring; this will encourage and help them to meet the requirements of the new standards and will prepare them for the end of point assessment.

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