Business Administration Assistant
- Employer
- Welsh Government
- Location
- The Health Dispensary 155 Windsor Road Neath SA11 1NU
- Salary
- £12,500 per year
- Closing date
- 5 Dec 2021
View more
- Specialism
- Business / Management
- Sector
- Consulting & Business Services
- Role Type
- Apprenticeship, Intermediate
- Start Date
- Ongoing
- Duration
- Undisclosed
Job Details
Duties
• Receive customer phone calls and log onto CRM system
• Call customers with updates on customer service
• Process prescription and shop orders online
• Respond to Text and App messaging
• Support the Team in delivering excellent customer service
• Assist customers with information and self-service help
Additional information
This job supports a UK award winning Pharmacy and Healthcare brand. You will need to be committed to turning up on time and ready for action!
Requirements
Skills
Good telephone manner and clear communication, friendly and willing to help. A desire to provide excellence in customer service and develop personally. Requires good organisational skills and an ability to multi-task. Must be confident in use of computer systems and technology
Qualifications
None
Language
Welsh Spoken Skills: No Welsh Written Skills: No
Course details
Qualification:
Business Admin
About the employer
The Health Dispensary 155 Windsor Road
Neath
SA11 1NU
Disability confident
No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.
Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.
Interview arrangements
Via telephone and Zoom
Company
Why an apprenticeship?
As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer. A job at the Welsh Government is unlike any other in Wales.
At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.
What apprenticeships are available?
We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board: Welsh Government External Vacancies Board.
If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link. Click this, and follow the on-screen instructions to set up your alerts. You’ll need to log in or create an account as part of this process.
Who can apply?
To be eligible to apply you:
- will be at least 16 years of age at the time of making your application
- will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
- will need to meet the Civil Service Nationality requirements to apply.
ALS eligibility
Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:
- you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
- you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject
What are the benefits?
How much will I be paid?
You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500.
You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme
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